Publications
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Our Performance (Opens accordion panel)
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Open sub-folder for Our Business Plan 2013-2021
- 2013-2021 Business Plan Headlines for Stakeholders Download, PDF file, size 1.7MB (Opens in a new window)
- Executive Overview Download, PDF file, size 642.0KB (Opens in a new window)
- Outputs Download, PDF file, size 1.1MB (Opens in a new window)
- Innovation Download, PDF file, size 348.1KB (Opens in a new window)
- Business Plan Uncertainties Download, PDF file, size 388.2KB (Opens in a new window)
- Stakeholder Engagement Download, PDF file, size 604.9KB (Opens in a new window)
- Asset Strategy Download, PDF file, size 824.7KB (Opens in a new window)
- Environment Download, PDF file, size 396.9KB (Opens in a new window)
- Business Plan Assumptions Download, PDF file, size 200.7KB (Opens in a new window)
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Open sub-folder for Customer Service
- Wales & West Utilities Customer Charter Download, PDF file, size 1.9MB (Opens in a new window)
- Wales & West Utilities Customer Charter - Welsh Download, PDF file, size 2.1MB (Opens in a new window)
- 2017-18 Customer Satisfaction Survey Results.pdf Download, PDF file, size 168.5KB (Opens in a new window)
- 2016-17 Customer Satisfaction Survey Results.pdf Download, PDF file, size 234.4KB (Opens in a new window)
- 2015-16 Customer Satisfaction Survey Results Download, PDF file, size 92.2KB (Opens in a new window)
- 2014-15 Customer Satisfaction Survey Results Download, PDF file, size 150.5KB (Opens in a new window)
- 2013-14 Customer Satisfaction Survey Results Download, PDF file, size 177.9KB (Opens in a new window)
- 2017-18 GDN Notice of Rights.pdf Download, PDF file, size 286.7KB (Opens in a new window)
- 2016-17 GDN Notice of Rights Download, PDF file, size 305.0KB (Opens in a new window)
- 2015-16 GDN Notice of Rights Download, PDF file, size 296.1KB (Opens in a new window)
- 2014-15 GDN Notice of Rights Download, PDF file, size 304.5KB (Opens in a new window)
- 2013-14 GDN Notice of Rights Download, PDF file, size 409.1KB (Opens in a new window)
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Open sub-folder for Stakeholder Reports
- Wales & West Utilities Annual Stakeholder Report 2017-18.pdf Download, PDF file, size 3.6MB (Opens in a new window)
- Wales & West Utilities Annual Stakeholder Report 2016-17 Download, PDF file, size 4.1MB (Opens in a new window)
- Wales & West Utilities Annual Stakeholder Report 2016-17 Welsh Download, PDF file, size 4.6MB (Opens in a new window)
- Sharing Success 15-16 Download, PDF file, size 1.2MB (Opens in a new window)
- Sharing Success Welsh 15-16 Download, PDF file, size 1.2MB (Opens in a new window)
- Wales & West Utilities Annual stakeholder report 2015-16.pdf Download, PDF file, size 4.3MB (Opens in a new window)
- Wales & West Utilities Adroddiad bylnyddol i randdeiliaid 2015-2016 Download, PDF file, size 4.2MB (Opens in a new window)
- 2015-16 Wales & West Utilities RRP Cost and Volumes Tables.xlsx Download, XLSX file, size 449.8KB (Opens in a new window)
- Annual Stakeholder Report 2014-2015 Download, PDF file, size 49.0MB (Opens in a new window)
- 2014-15 RRP costs, workload and outputs Download, XLSX file, size 120.5KB (Opens in a new window)
- WWU Stakeholder Report April 2013 to March 2014 Download, PDF file, size 2.7MB (Opens in a new window)
- WWU Stakeholder Report April 2013 to March 2014 Welsh Download, PDF file, size 2.6MB (Opens in a new window)
- 2013-14 Wales & West Utilities RRP Cost and Volumes Tables.xlsx Download, XLSX file, size 524.5KB (Opens in a new window)
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Open sub-folder for Regulatory Reporting Pack
- 2017-18 Wales & West Utilities RRP Commentary.pdf Download, PDF file, size 1.7MB (Opens in a new window)
- 2017-18 Wales & West Utilities RRP Cost and Volumes Tables.xlsx Download, XLSX file, size 159.9KB (Opens in a new window)
- 2016-17 Wales & West Utilities RRP Cost and Volumes Tables.xlsx Download, XLSX file, size 486.0KB (Opens in a new window)
- 2015-16 Wales & West Utilities RRP Cost and Volumes Tables.xlsx Download, XLSX file, size 449.7KB (Opens in a new window)
- 2016-17 RRP Commentary Download, PDF file, size 941.8KB (Opens in a new window)
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Open sub-folder for Regulatory Accounts
- Wales & West Utilities Regulatory Accounts Year Ended 31 March 2018.pdf Download, PDF file, size 1.2MB (Opens in a new window)
- Wales & West Utilities Regulatory Accounts Year Ended 31 March 2017 Download, PDF file, size 1.5MB (Opens in a new window)
- Wales & West Utilities Regulatory Accounts Year Ended 31 March 2016 Download, PDF file, size 1.2MB (Opens in a new window)
- Wales & West Utilities Regulatory Accounts Commentary Year Ended 31st March 2016 Download, PDF file, size 1.4MB (Opens in a new window)
- WWU Regulatory Accounts Year Ended 31st March 2015.pdf Download, PDF file, size 858.8KB (Opens in a new window)
- WWU Regulatory Accounts Year Ended 31st March 2014 Download, PDF file, size 846.7KB (Opens in a new window)
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Open sub-folder for Statement of Renumeration
- 2017-18 WWU Directors Remuneration Standards.pdf Download, PDF file, size 140.1KB (Opens in a new window)
- 2016-17 WWU Directors Remuneration Standards Download, PDF file, size 140.0KB (Opens in a new window)
- Statement of Remuneration and Service Standards 2016 and 2017.pdf Download, PDF file, size 141.0KB (Opens in a new window)
- Statement of Renumeration and Service Standards 2015 and 2016.pdf Download, PDF file, size 136.8KB (Opens in a new window)
- Statement of Remuneration and Service Standards 2014 Download, PDF file, size 138.8KB (Opens in a new window)
- Open sub-folder for Cross Sector Infrastructure Interactions
- Open sub-folder for Sharing Success
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Open sub-folder for Our Business Plan 2013-2021
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Pricing/Charging (Opens accordion panel)
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Open sub-folder for Transportation Pricing
- WWU Final Price notification PUBLISHED.pdf Download, PDF file, size 715.9KB (Opens in a new window)
- Indicative Transportation Charges from 1st April 2018.pdf Download, PDF file, size 663.3KB (Opens in a new window)
- 2017_18 Charging Statement WWU.pdf Download, PDF file, size 918.6KB (Opens in a new window)
- WWU Final price notification 1 April 2017.pdf Download, PDF file, size 551.9KB (Opens in a new window)
- WWU Indicative Transportation Charges from 1st April 2017 FINAL Download, PDF file, size 504.5KB (Opens in a new window)
- Notification of LDZ Transportation Charges from 01 April 16 (Wales West Utilities).pdf Download, PDF file, size 475.1KB (Opens in a new window)
- 2016_17 Charging Statement WWU.pdf Download, PDF file, size 765.6KB (Opens in a new window)
- Indicative Transportation Charges from 1st April 2016.pdf Download, PDF file, size 385.1KB (Opens in a new window)
- Indicative Transportation Charges from 1st April 2015.pdf Download, PDF file, size 96.9KB (Opens in a new window)
- WWU April 2015 Statement of Gas Transportation Charges.pdf Download, PDF file, size 436.3KB (Opens in a new window)
- Notice of WWU April 15 Transportation Charges 300115.pdf Download, PDF file, size 343.4KB (Opens in a new window)
- WWU April 15 UNC TPD Section V 5.13.1 MOD186.xls Download, XLS file, size 289.8KB (Opens in a new window)
- Notice of Charges DN Embedded Entry Point 2014-15.pdf Download, PDF file, size 143.8KB (Opens in a new window)
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Open sub-folder for Connection Charges
- Connections and other distribution services charges 10th September 2018.pdf Download, PDF file, size 310.3KB (Opens in a new window)
- Principles and methods statement for connection charging July 2018.pdf Download, PDF file, size 1.1MB (Opens in a new window)
- Connections and other distribution services charges 20th November 2017.pdf Download, PDF file, size 255.3KB (Opens in a new window)
- Connections Business Rules - 27 November 2017.pdf Download, PDF file, size 590.9KB (Opens in a new window)
- WWU Connections Accuracy Challenge Process.pdf Download, PDF file, size 135.7KB (Opens in a new window)
- Open sub-folder for Metering Charges
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Open sub-folder for Transportation Pricing
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Our Network (Opens accordion panel)
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Open sub-folder for Long Term Development Statement
- 2017 Long Term Development Statement Summary.pdf Download, PDF file, size 225.5KB (Opens in a new window)
- 2017 Long Term Development Statement.pdf Download, PDF file, size 1.5MB (Opens in a new window)
- Long Term Development Statement 2016 Summary.pdf Download, PDF file, size 311.1KB (Opens in a new window)
- Long Term Development Statement 2016.pdf Download, PDF file, size 1.5MB (Opens in a new window)
- WWU Long Term Development Summary 2015.pdf Download, PDF file, size 592.1KB (Opens in a new window)
- WWU Long Term Development 2015.pdf Download, PDF file, size 1.6MB (Opens in a new window)
- WWU Long Term Development Statement Summary 2014.pdf Download, PDF file, size 76.0KB (Opens in a new window)
- WWU Long Term Development Statement 2014.pdf Download, PDF file, size 2.1MB (Opens in a new window)
- Open sub-folder for System Management
- Open sub-folder for Innovation
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Open sub-folder for Shrinkage and Leakage
- WWU Actual LDZ Shrinkage and Leakage Report 2017-18.pdf Download, PDF file, size 181.5KB (Opens in a new window)
- WWU LDZ Final Shrinkage Quantity Proposals 2018-19.pdf Download, PDF file, size 212.1KB (Opens in a new window)
- Wales & West Utilities Final Shrinkage Quantity Proposals 2017-18.pdf Download, PDF file, size 116.1KB (Opens in a new window)
- WWU Actual LDZ Shrinkage and Leakage Report 2016-17.pdf Download, PDF file, size 265.9KB (Opens in a new window)
- WWU LDZ Initial Shrinkage Quantity Proposals 2018-19.pdf Download, PDF file, size 233.0KB (Opens in a new window)
- Wales & West Utilities Initial Shrinkage Quantity Proposals 2017-18.pdf Download, PDF file, size 294.1KB (Opens in a new window)
- 2016-17 WWU Report on Actual Shrinkage and Leakage Gas.pdf Download, PDF file, size 265.7KB (Opens in a new window)
- WWU Actual LDZ Shrinkage and Leakage Report 2015-16.pdf Download, PDF file, size 108.4KB (Opens in a new window)
- LDZ Energy Loss Final Proposals 2016-17.PDF Download, PDF file, size 394.4KB (Opens in a new window)
- LDZ Energy Loss Initial Proposals 2016-17.PDF Download, PDF file, size 322.4KB (Opens in a new window)
- LDZ Energy Loss - Final Proposals 2015-16.pdf Download, PDF file, size 230.5KB (Opens in a new window)
- LDZ Energy Loss - Initial Proposals 2015-16.pdf Download, PDF file, size 231.2KB (Opens in a new window)
- WWU Actual LDZ Shrinkage and Leakage Report 2014-15.pdf Download, PDF file, size 101.8KB (Opens in a new window)
- LDZ Energy Loss Final Proposals 2014-15.PDF Download, PDF file, size 339.0KB (Opens in a new window)
- LDZ Energy Loss Initial Proposals 2014-15.PDF Download, PDF file, size 210.0KB (Opens in a new window)
- WWU Actual LDZ Shrinkage and Leakage Report 2013-14.pdf Download, PDF file, size 110.5KB (Opens in a new window)
- LDZ Energy Loss Final Proposals 2013-14.PDF Download, PDF file, size 91.3KB (Opens in a new window)
- Open sub-folder for Gas Illegally Taken
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Open sub-folder for Distributed Gas
- WWU Distributed Gas Information Strategy.pdf Download, PDF file, size 60.4KB (Opens in a new window)
- Network Entry Agreement for Biomethane below 7 bar - Generic.pdf Download, PDF file, size 384.6KB (Opens in a new window)
- WWU Distributed Gas Connections Guide.pdf Download, PDF file, size 230.1KB (Opens in a new window)
- Open sub-folder for Compliance
- Open sub-folder for The Future of Energy
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Open sub-folder for Long Term Development Statement
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Industry Codes (Opens accordion panel)
- Open sub-folder for Joint Office Governance Arrangements
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Open sub-folder for Uniform Network Code (UNC)
- WWU Network Code.pdf Download, PDF file, size 13.4KB (Opens in a new window)
- Summary of the Uniform Network Code.pdf Download, PDF file, size 405.0KB (Opens in a new window)
- WWU LDZ Shrinkage Assessment and Adjustment for the period 1 Apr 13 to 31 Mar 14.pdf Download, PDF file, size 328.1KB (Opens in a new window)
- WWU LDZ Shrinkage Assessment and Adjustment for the period 1 Apr 14 to 31 Mar 15.pdf Download, PDF file, size 333.5KB (Opens in a new window)
- Open sub-folder for Agency
- Open sub-folder for Supply Point Administration Agreement (SPAA)
- Open sub-folder for Smart Energy Code (SEC)
- Responses to Consultations (Opens accordion panel)
- Terms and Conditions (Opens accordion panel)
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Our Policies (Opens accordion panel)
- Modern Slavery Act.pdf Download, PDF file, size 225.1KB (Opens in a new window)
- Modern Slavery Act Transparency Statement 2018..pdf Download, PDF file, size 132.5KB (Opens in a new window)
- Drug & Alcohol Policy.pdf Download, PDF file, size 310.0KB (Opens in a new window)
- Corporate Social Responsibility Policy.pdf Download, PDF file, size 484.2KB (Opens in a new window)
- Polisi'r Gymaeg.pdf Download, PDF file, size 287.3KB (Opens in a new window)
- Welsh language policy.pdf Download, PDF file, size 194.1KB (Opens in a new window)
- Gender Pay Gap Report (Opens accordion panel)
- Our Tax Strategy (Opens accordion panel)
Many of our partners publish documents that also may be of interest to you, see the links below:
- Ofgem
- Innovation
- Shrinkage and Leakage Smart Metering Report
- Leakage Model Modification Consultations
- Joint Governance Arrangements Agreements
- Uniform Network Code
- Credit Risk Management Transportation Rules
- Agency Services Agreement
- Supply Point Administration Agreement
- Smart Energy Code
- Sector Skills Strategy