Company Reports & Publications | Wales & West Utilities

Our Customer Service Charter (Opens accordion panel)

Wales & West Utilities Customer Charter PDF - 2.0MB (Opens in a new window)
Our Supplier Charter (Opens accordion panel)

Wales & West Utilities Supplier Charter PDF - 1.2MB (Opens in a new window)
Our Performance (Opens accordion panel)

Open sub-folder for Our Business Plan 2013-2021

2013-2021 Business Plan Headlines for Stakeholders PDF - 1.7MB (Opens in a new window)

Executive Overview PDF - 642.0KB (Opens in a new window)

Outputs PDF - 1.1MB (Opens in a new window)

Innovation PDF - 348.1KB (Opens in a new window)

Business Plan Uncertainties PDF - 388.2KB (Opens in a new window)

Stakeholder Engagement PDF - 604.9KB (Opens in a new window)

Asset Strategy PDF - 824.7KB (Opens in a new window)

Environment PDF - 396.9KB (Opens in a new window)

Business Plan Assumptions PDF - 200.7KB (Opens in a new window)

Open sub-folder for Customer Service

2023-24 Customer Satisfaction Survey Results XLSX - 25.3KB (Opens in a new window)

2022-23 Customer Satisfactions Survey Results XLSX - 29.0KB (Opens in a new window)

2021-22 Customer Satisfaction Survey Results XLSX - 74.4KB (Opens in a new window)

2022-23 Gas Distribution Network Notice of Rights PDF - 433.9KB (Opens in a new window)

2021-22 Gas Distribution Network Notice of Rights PDF - 414.2KB (Opens in a new window)

Open sub-folder for Archive

2020-21 Customer Satisfaction Survey Results XLSX - 61.8KB (Opens in a new window)

2019-20 Customer Satisfaction Survey Results XLSX - 47.6KB (Opens in a new window)

2018-19 Customer Satisfaction Survey Results XLSX - 129.4KB (Opens in a new window)

2017-18 Customer Satisfaction Survey Results PDF - 168.5KB (Opens in a new window)

2016-17 Customer Satisfaction Survey Results PDF - 234.4KB (Opens in a new window)

2015-16 Customer Satisfaction Survey Results PDF - 92.2KB (Opens in a new window)

2014-15 Customer Satisfaction Survey Results PDF - 150.5KB (Opens in a new window)

2013-14 Customer Satisfaction Survey Results PDF - 177.9KB (Opens in a new window)

2020-21 Gas Distribution Network Notice of Rights PDF - 413.5KB (Opens in a new window)

2019-20 Gas Distribution Network Notice of Rights PDF - 324.6KB (Opens in a new window)

2018-19 Gas Distribution Network Notice of Rights PDF - 245.7KB (Opens in a new window)

2017-18 Gas Distribution Network Notice of Rights PDF - 286.7KB (Opens in a new window)

2016-17 Gas Distribution Network Notice of Rights PDF - 305.0KB (Opens in a new window)

2015-16 Gas Distribution Network Notice of Rights PDF - 296.1KB (Opens in a new window)

2014-15 Gas Distribution Network Notice of Rights PDF - 304.5KB (Opens in a new window)

2013-14 Gas Distribution Network Notice of Rights PDF - 409.1KB (Opens in a new window)

Open sub-folder for Stakeholder Reports

Wales & West Utilities Annual Stakeholder Report 2024.pdf PDF - 8.2MB (Opens in a new window)

Wales & West Utilities Annual Stakeholder Report 2021-22 PDF - 3.4MB (Opens in a new window)

Wales & West Utilities Annual Stakeholder Report 2020-21 PDF - 4.9MB (Opens in a new window)

Wales & West Utilities Discretionary Reward Scheme 2018-2021 PDF - 913.0KB (Opens in a new window)

Wales & West Utilities Stakeholder Engagement Incentive Submission 2020-2021 PDF - 1023.3KB (Opens in a new window)

Open sub-folder for Archive

Wales & West Utilities Vulnerability & Carbon Monoxide Allowance Stakeholder Workshop Feedback Report PDF - 795.0KB (Opens in a new window)

Wales & West Utilities Annual Stakeholder Report 2019-20 PDF - 5.3MB (Opens in a new window)

Wales & West Utilities Adroddiad Blynyddol i Randdeiliaid 2019-2020 PDF - 7.0MB (Opens in a new window)

Wales & West Utilities Annual Stakeholder Report 2018-19 PDF - 5.1MB (Opens in a new window)

Wales & West Utilities Annual Stakeholder Report 2017-18 PDF - 3.6MB (Opens in a new window)

Wales & West Utilities Annual Stakeholder Report 2016-17 PDF - 4.1MB (Opens in a new window)

Wales & West Utilities Annual Stakeholder Report 2015-16.pdf PDF - 4.3MB (Opens in a new window)

Wales & West Utilities Annual Stakeholder Report 2016-17 Welsh PDF - 4.6MB (Opens in a new window)

Wales & West Utilities Adroddiad bylnyddol i randdeiliaid 2015-2016 PDF - 4.2MB (Opens in a new window)

Annual Stakeholder Report 2014-2015 PDF - 49.0MB (Opens in a new window)

WWU Stakeholder Report April 2013 to March 2014 PDF - 2.7MB (Opens in a new window)

WWU Stakeholder Report April 2013 to March 2014 Welsh PDF - 2.6MB (Opens in a new window)

Open sub-folder for Regulatory Reporting Pack (RRP)

2023-24 WWU Regulatory Report Pack Cost and Volumes Tables.xlsx XLSX - 165.0KB (Opens in a new window)

WWU RIIO-GD2 Year Three Strategic Performance Overview.pdf PDF - 1.1MB (Opens in a new window)

2022-23 WWU Strategic Performance Overview PDF - 857.5KB (Opens in a new window)

2021-22 Wales & West Utilities 2023-24 Regulatory Report Pack Strategic Performance Overview PDF - 565.6KB (Opens in a new window)

2022-23 WWU Regulatory Report Pack Costs and Volumes Tables XLSX - 151.2KB (Opens in a new window)

2021-22 Wales & West Utilities Regulatory Report Pack Cost & Volumes Tables XLSX - 99.0KB (Opens in a new window)

Open sub-folder for Archive

2020-21 Wales & West Utilities Regulatory Report Pack Strategic Performance Overview PDF - 4.0MB (Opens in a new window)

2020-21 Wales & West Utilities Regulatory Report Pack Cost and Volumes Tables XLSX - 172.3KB (Opens in a new window)

2019-2020 Wales & West Utilities Regulatory Report Pack Strategic Performance Overview PDF - 11.3MB (Opens in a new window)

2019-2020 Wales & West Utilities Regulatory Report Pack Cost and Volumes Tables XLSX - 149.3KB (Opens in a new window)

2018-19 Wales & West Utilities Regulatory Report Pack Strategic Performance Overview PDF - 11.0MB (Opens in a new window)

2018-19 Wales & West Utilities Regulatory Report Pack Cost and Volumes Tables XLSX - 142.9KB (Opens in a new window)

2017-18 Wales & West Utilities Regulatory Report Pack Commentary PDF - 1.7MB (Opens in a new window)

2017-18 Wales & West Utilities Regulatory Report Pack Cost and Volumes Tables XLSX - 159.9KB (Opens in a new window)

2016-17 Regulatory Report Pack Commentary PDF - 941.8KB (Opens in a new window)

2016-17 Wales & West Utilities Regulatory Report Pack Cost and Volumes Tables XLSX - 486.0KB (Opens in a new window)

2015-16 Wales & West Utilities Regulatory Report Pack Cost and Volumes Tables XLSX - 449.7KB (Opens in a new window)

2014-15 Regulatory Report Pack costs, workload and outputs XLSX - 120.5KB (Opens in a new window)

Open sub-folder for Regulatory Financial Performance Reporting (RFPR)

RFPR GD2 WWU Commentary 2022-23 PDF - 1.0MB (Opens in a new window)

2022-23 RFPR Tables XLSX - 4.6MB (Opens in a new window)

2021-22 RFPR Tables XLSX - 1.1MB (Opens in a new window)

2021-22 RFPR Commentary PDF - 1.0MB (Opens in a new window)

RFPR GD2 WWU Commentary 2023-24 PDF - 1.2MB (Opens in a new window)

2023-24 RFPR Tables XLSX - 6.2MB (Opens in a new window)

Open sub-folder for Archive

2020-21 Wales & West Utilities RFPR Tables XLSX - 796.6KB (Opens in a new window)

2020-2021 RFPR Commentary PDF - 227.2KB (Opens in a new window)

2019-20 Wales & West Utilities RFPR Tables XLSX - 789.7KB (Opens in a new window)

2019-2020 RFPR Commentary PDF - 319.3KB (Opens in a new window)

2018-19 Wales & West Utilities RFPR Tables XLSX - 561.2KB (Opens in a new window)

2018-19 RFPR Commentary PDF - 261.1KB (Opens in a new window)

Wales & West Utilities Regulatory Accounts Year Ended 31 March 2018 PDF - 1.2MB (Opens in a new window)

Wales & West Utilities Regulatory Accounts Year Ended 31 March 2017 PDF - 1.5MB (Opens in a new window)

Wales & West Utilities Regulatory Accounts Year Ended 31 March 2016 PDF - 1.2MB (Opens in a new window)

Wales & West Utilities Regulatory Accounts Commentary Year Ended 31st March 2016 PDF - 1.4MB (Opens in a new window)

WWU Regulatory Accounts Year Ended 31st March 2015.pdf PDF - 858.8KB (Opens in a new window)

WWU Regulatory Accounts Year Ended 31st March 2014 PDF - 846.7KB (Opens in a new window)

Open sub-folder for Statement of Remuneration

Statement of Remuneration and Service Standards 2023_24.pdf PDF - 83.1KB (Opens in a new window)

Statement of Remuneration and Service Standards 2022/23 PDF - 83.1KB (Opens in a new window)

Statement of Remuneration and Service Standards 2021/22 PDF - 82.3KB (Opens in a new window)

Open sub-folder for Archive

Statement of Remuneration and Service Standards 2020/21 PDF - 345.3KB (Opens in a new window)

Statement of Remuneration and Service Standards 2019/2020 PDF - 180.3KB (Opens in a new window)

Statement of Remuneration and Service Standards 2018/2019 PDF - 144.5KB (Opens in a new window)

Statement of Remuneration and Service Standards 2017/2018 PDF - 140.1KB (Opens in a new window)

Statement of Remuneration and Service Standards 2016/2017 PDF - 140.0KB (Opens in a new window)

Statement of Remuneration and Service Standards 2015/2016 PDF - 141.0KB (Opens in a new window)

Statement of Remuneration and Service Standards 2014/2015 PDF - 136.8KB (Opens in a new window)

Statement of Remuneration and Service Standards 2013/2014 PDF - 138.8KB (Opens in a new window)

Open sub-folder for Cross Sector Infrastructure Interactions

Cross Sector Infrastructure Report 2024 PDF - 215.0KB (Opens in a new window)

Cross Sector Plant Protection Interaction Report 2023 PDF - 394.4KB (Opens in a new window)

Open sub-folder for Archive

Cross-sector infrastructure interactions - Annual Report 2020 PDF - 643.4KB (Opens in a new window)

Cross-sector infrastructure interactions - Annual Report 2019 PDF - 767.8KB (Opens in a new window)

Cross-sector infrastructure interactions - Annual Report 2018 PDF - 885.2KB (Opens in a new window)

Cross-sector infrastructure interactions - Annual Report 2017 PDF - 832.5KB (Opens in a new window)

Cross-sector infrastructure interactions - Annual Report 2016 PDF - 634.0KB (Opens in a new window)

Open sub-folder for Sustainability

Wales & West Utilities Adaptation Reporting Power 4 Report PDF - 910.4KB (Opens in a new window)

Sustainability Strategy 2023 PDF - 7.9MB (Opens in a new window)

Strategaeth Cynaliadwyedd 2023 PDF - 5.5MB (Opens in a new window)

WWU 2023-24 Annual Environmental Report PDF - 6.3MB (Opens in a new window)

Biodiversity Action Plan 2022 PDF - 1.8MB (Opens in a new window)

Gas Goes Green - Sustainability Report - Our Commitments 2021 PDF - 5.3MB (Opens in a new window)

Climate Change Adaptation Third Round Report - September 2021 PDF - 960.2KB (Opens in a new window)

Open sub-folder for Notice of Rights

2023_24 WWU Notice of Rights.pdf PDF - 411.5KB (Opens in a new window)
Pricing/Charging (Opens accordion panel)

Open sub-folder for Transportation Pricing

WWU Last Resort Supplier Statement 2024-25 PDF - 398.5KB (Opens in a new window)

WWU Last Resort Supplier Statement 2023-24 PDF - 892.2KB (Opens in a new window)

Statement of Charges 2025-26 PDF - 738.6KB (Opens in a new window)

Final Notice of Change to Transportation Charges 2025-26 PDF - 529.2KB (Opens in a new window)

Indicative Transportation Charges from 1st April 2025 PDF - 938.2KB (Opens in a new window)

Indicative Pricing Notice from 1st April 2024 PDF - 387.5KB (Opens in a new window)

Statement of Charges 2023-24 PDF - 735.5KB (Opens in a new window)

Final Notice of Change to Transportation Charges 2023-24 PDF - 1.1MB (Opens in a new window)

Statement of Charges 2024-25 PDF - 1.5MB (Opens in a new window)

Addendum to WWU Statement of Charges 2022-23 PDF - 187.3KB (Opens in a new window)

Final Notice of Change to Transportation Charges 2024-25 PDF - 1.1MB (Opens in a new window)

WWU Last Resort Supplier Statement 2022-23 PDF - 894.0KB (Opens in a new window)

Indicative Transportation Charges from 1st April 2023 PDF - 532.2KB (Opens in a new window)

WWU Last Resort Supplier Statement 2021-22 PDF - 328.9KB (Opens in a new window)

WWU Statement of Charges 2022-23 PDF - 932.3KB (Opens in a new window)

WWU Final Price notification 2022-23 PDF - 562.4KB (Opens in a new window)

Indicative Transportation Charges from 1st April 2022 PDF - 473.5KB (Opens in a new window)

Open sub-folder for Archive

WWU Last Resort Supplier Statement 2020-2021 PDF - 306.9KB (Opens in a new window)

WWU Statement of Charges 2021-22 PDF - 970.6KB (Opens in a new window)

WWU Final Price notification 2021-22 PDF - 623.0KB (Opens in a new window)

WWU Final Price notification 2020-21 PDF - 759.8KB (Opens in a new window)

WWU Last Resort Supplier Statement 2019-2020 PDF - 325.2KB (Opens in a new window)

WWU Last Resort Supplier Statement 2018-19 PDF - 327.8KB (Opens in a new window)

31 January 2019 Notice of Charges from 1 April 2019 Wales & West Utilities PDF - 714.3KB (Opens in a new window)

Wales & West Utilities Notification of Exit Capacity Charges PDF - 407.2KB (Opens in a new window)

Wales & West Utilities Notice of Change to Date of Exit Capacity Price Reduction PDF - 384.9KB (Opens in a new window)

WWU Final Price notification PUBLISHED PDF - 715.9KB (Opens in a new window)

Indicative Transportation Charges from 1st April 2018 PDF - 663.3KB (Opens in a new window)

2017_18 Charging Statement WWU PDF - 918.6KB (Opens in a new window)

WWU Final price notification 1 April 2017 PDF - 551.9KB (Opens in a new window)

WWU Indicative Transportation Charges from 1st April 2017 FINAL PDF - 504.5KB (Opens in a new window)

Notification of Local Distribution Zone Transportation Charges from 01 April 16 (Wales & West Utilities) PDF - 475.1KB (Opens in a new window)

2016_17 Charging Statement WWU PDF - 765.6KB (Opens in a new window)

Indicative Transportation Charges from 1st April 2016 PDF - 385.1KB (Opens in a new window)

Indicative Transportation Charges from 1st April 2015 PDF - 96.9KB (Opens in a new window)

WWU April 2015 Statement of Gas Transportation Charges PDF - 436.3KB (Opens in a new window)

Notice of WWU April 15 Transportation Charges 300115 PDF - 343.4KB (Opens in a new window)

WWU April 15 UNC TPD Section V 5.13.1 MOD186 XLS - 289.8KB (Opens in a new window)

Notice of Charges DN Embedded Entry Point 2014-15 PDF - 143.8KB (Opens in a new window)

Open sub-folder for Connection Charges

Connections Business Rules 2025 PDF - 911.7KB (Opens in a new window)

Connections and other distribution services charges March 2025 PDF - 452.7KB (Opens in a new window)

4B principles and methods statement for connection charging May 2024 PDF - 970.6KB (Opens in a new window)

Connections Internal Business Rules April 2024 PDF - 430.5KB (Opens in a new window)

Open sub-folder for Metering Charges

Metering Charges Statement April 2023 PDF - 568.1KB (Opens in a new window)

Metering Charges Statement May 2022 PDF - 665.1KB (Opens in a new window)
Our Network (Opens accordion panel)

Open sub-folder for Long Term Development Statement

WWU Long Term Development Statement Summary 2024 PDF - 801.4KB (Opens in a new window)

2024 Long Term Development Statement PDF - 1.6MB (Opens in a new window)

WWU - Long Term Development Statement - Workbook XLSX - 71.3KB (Opens in a new window)

2023 Long Term Development Statement PDF - 4.3MB (Opens in a new window)

2023 Long Term Development Statement Summary PDF - 576.1KB (Opens in a new window)

2022 Long Term Development Statement PDF - 1.6MB (Opens in a new window)

2022 Long Term Development Statement Summary PDF - 341.3KB (Opens in a new window)

Open sub-folder for Archive

2021 Long Term Development Statement Summary PDF - 473.7KB (Opens in a new window)

2021 Long Term Development Statement PDF - 3.0MB (Opens in a new window)

2020 Long Term Development Statement Summary.pdf PDF - 231.7KB (Opens in a new window)

2020 Long Term Development Statement 2020.pdf PDF - 1.4MB (Opens in a new window)

2019 Long Term Development Statement.pdf PDF - 1.5MB (Opens in a new window)

2019 Long Term Development Statement Summary.pdf PDF - 266.4KB (Opens in a new window)

2018 Long Term Development Statement.pdf PDF - 5.2MB (Opens in a new window)

2018 Long Term Development Statement Summary.pdf PDF - 1.4MB (Opens in a new window)

2017 Long Term Development Statement.pdf PDF - 1.5MB (Opens in a new window)

2017 Long Term Development Statement Summary.pdf PDF - 225.5KB (Opens in a new window)

2016 Long Term Development Statement Summary.pdf PDF - 311.1KB (Opens in a new window)

2016 Long Term Development Statement PDF - 1.5MB (Opens in a new window)

2015 Long Term Development Statement.pdf PDF - 1.6MB (Opens in a new window)

2015 Long Term Development Statement Summary.pdf PDF - 592.1KB (Opens in a new window)

2014 Long Term Development Statement.pdf PDF - 2.1MB (Opens in a new window)

2014 Long Term Development Statement Summary.pdf PDF - 76.0KB (Opens in a new window)

Open sub-folder for System Management

Procurement of Constraint Management Services 2019-20 PDF - 382.8KB (Opens in a new window)

Constraint Management Principles Statement PDF - 77.0KB (Opens in a new window)

WWU Constraint Management Services Procurement Guidelines PDF - 94.0KB (Opens in a new window)

Open sub-folder for Innovation

Part B3 - Innovation PDF - 348.1KB (Opens in a new window)

Innovation Strategy Report 2013-14 PDF - 2.6MB (Opens in a new window)

Innovation Strategy Report 2014-15 PDF - 4.5MB (Opens in a new window)

Open sub-folder for Shrinkage and Leakage

2023_24 WWU Actual Leakage and shrinkage volumes Report.pdf PDF - 636.2KB (Opens in a new window)

Wales & West Utilities Actual Local Distribution Zone Shrinkage and Leakage Report 2022-2023 PDF - 151.4KB (Opens in a new window)

Wales & West Utilities Actual Local Distribution Zone Shrinkage and Leakage Report 2021-2022 PDF - 244.0KB (Opens in a new window)

Open sub-folder for Archive

WWU Local Distribution Zone Final Shrinkage Proposals 2020-21 PDF - 275.9KB (Opens in a new window)

WWU Actual Local Distribution ZoneShrinkage and Leakage Report 2020-21 PDF - 242.9KB (Opens in a new window)

Wales & West Utilities Local Distribution Zone Final Shrinkage Proposals 2021-22 PDF - 212.8KB (Opens in a new window)

WWU Actual Local Distribution Zone Shrinkage and Leakage Report 2019-2020 PDF - 334.7KB (Opens in a new window)

WWU Actual Local Distribution Zone Shrinkage and Leakage Report 2018-19 PDF - 181.7KB (Opens in a new window)

WWU Actual Local Distribution Zone Shrinkage and Leakage Report 2017-18 PDF - 181.5KB (Opens in a new window)

WWU Local Distribution Zone Final Shrinkage Quantity Proposals 2018-19 PDF - 212.1KB (Opens in a new window)

WWU Local Distribution Zone Initial Shrinkage Quantity Proposals 2018-19 PDF - 233.0KB (Opens in a new window)

WWU Actual Local Distribution Zone Shrinkage and Leakage Report 2016-17 PDF - 265.9KB (Opens in a new window)

Wales & West Utilities Final Shrinkage Quantity Proposals 2017-18 PDF - 116.1KB (Opens in a new window)

Wales & West Utilities Initial Shrinkage Quantity Proposals 2017-18 PDF - 294.1KB (Opens in a new window)

WWU Actual Local Distribution Zone Shrinkage and Leakage Report 2015-16 PDF - 108.4KB (Opens in a new window)

Local Distribution Zone Energy Loss Final Proposals 2016-17 PDF - 394.4KB (Opens in a new window)

Local Distribution Zone Energy Loss Initial Proposals 2016-17 PDF - 322.4KB (Opens in a new window)

Local Distribution Zone Energy Loss Final Proposals 2014-15 PDF - 339.0KB (Opens in a new window)

Local Distribution Zone Energy Loss Initial Proposals 2014-15 PDF - 210.0KB (Opens in a new window)

Local Distribution Zone Energy Loss Final Proposals 2013-14 PDF - 91.3KB (Opens in a new window)

WWU Actual Local Distribution Zone Shrinkage and Leakage Report 2014-15 PDF - 101.8KB (Opens in a new window)

Local Distribution Zone Energy Loss - Final Proposals 2015-16 PDF - 230.5KB (Opens in a new window)

Local Distribution Zone Energy Loss - Initial Proposals 2015-16 PDF - 231.2KB (Opens in a new window)

WWU Actual Local Distribution Zone Shrinkage and Leakage Report 2013-14 PDF - 110.5KB (Opens in a new window)

Open sub-folder for Gas Illegally Taken

WWU Statement on Reasonable Endeavours for Illegally Taken Gas PDF - 103.8KB (Opens in a new window)

Open sub-folder for Distributed Gas

WWU Distributed Gas Information Strategy PDF - 60.4KB (Opens in a new window)

Network Entry Agreement for Biomethane below 7 bar - Generic PDF - 384.6KB (Opens in a new window)

WWU Distributed Gas Connections Guide PDF - 230.1KB (Opens in a new window)

Open sub-folder for Compliance

WWU Separation Compliance Statement PDF - 97.6KB (Opens in a new window)

Open sub-folder for The Future of Energy

Cornwall: The Heat, Light & Power Simulator PDF - 738.8KB (Opens in a new window)

On the road to a green energy UK PDF - 1.8MB (Opens in a new window)

Open sub-folder for Digitalisation Strategy

Wales & West Utilities Digitalisation Strategy December 2024 PDF - 5.8MB (Opens in a new window)

Wales & West Utilities Digitalisation Action Plan December 2024 XLSX - 29.6KB (Opens in a new window)

Wales & West Utilities' Digitalisation Strategy March 2022 PDF - 796.7KB (Opens in a new window)

Wales & West Utilities' Digitalisation Strategy Action Plan March 2022 XLSX - 24.9KB (Opens in a new window)

Wales & West Utilities Digitalisation Strategy Action Plan June 2021 XLSX - 24.1KB (Opens in a new window)

Wales & West Utilities Digitalisation Strategy December 2020 PDF - 783.7KB (Opens in a new window)

Wales & West Utilities Digitalisation Strategy Action Plan December 2020 XLSX - 19.1KB (Opens in a new window)

Wales & West Utilities Digitalisation Strategy 2019 PDF - 433.8KB (Opens in a new window)

Open sub-folder for Biodiversity

Protecting & Enhancing Biodiversity - Our Biodiversity Plan 2019-20 PDF - 1.1MB (Opens in a new window)

Open sub-folder for Exit Capacity Planning (ECP)

WWU Network Topologies 2025 - Redacted.pdf PDF - 683.5KB (Opens in a new window)

WWU ECPG Methodology Statement 2025 PDF - 386.1KB (Opens in a new window)

WWU ECPG Methodology Consultation Results Report 2025 PDF - 174.4KB (Opens in a new window)

2024 Exit Capacity Planning Outcomes Report Redacted PDF - 899.9KB (Opens in a new window)

WWU Network Topologies 2024 - Redacted PDF - 582.2KB (Opens in a new window)

WWU ECP Methodology Statement 2024 PDF - 500.4KB (Opens in a new window)

WWU Network Topologies 2023 - Redacted PDF - 189.0KB (Opens in a new window)

WWU ECP Methodology Statement 2023 PDF - 687.7KB (Opens in a new window)

WWU ECP Outcomes Report 2022 - Redacted PDF - 646.3KB (Opens in a new window)

2021 Exit Capacity Planning Report 2021 Redacted PDF - 355.2KB (Opens in a new window)

WWU ECP Outcomes Report 2023 - Redacted PDF - 1.2MB (Opens in a new window)

Open sub-folder for Archive

WWU Network Topologies 2022 PDF - 189.0KB (Opens in a new window)

WWU Network Topologies 2021 PDF - 189.1KB (Opens in a new window)

WWU ECP Methodology Statement 2022 PDF - 434.3KB (Opens in a new window)

WWU ECP Methodology Statement 2021 PDF - 435.7KB (Opens in a new window)
Reopener Applications (Opens accordion panel)

WWU Net Zero Pre-construction Work and Small Net Zero Projects Re-opener Redacted PDF - 5.0MB (Opens in a new window)

WWU HSE Policy Reopener Redacted PDF - 413.1KB (Opens in a new window)

WWU Specified Streetworks Costs Reopener Redacted PDF - 594.9KB (Opens in a new window)

WWU HyPentref Submission - Public PDF - 4.9MB (Opens in a new window)

diversions-and-loss-of-development-re-opener PDF - 1.1MB (Opens in a new window)

WWU New Large Load Connections Re-Opener executive summary amended following Ofgem supplementary questions PDF - 346.1KB (Opens in a new window)

Open sub-folder for Non-operational IT Capex Re-opener

WWU-Cat.1 - Non-operational IT Business Case Category 1 - Data Best Practice REDACTED PDF - 761.2KB (Opens in a new window)

WWU-Cat.3 - Non-operational IT Business Case Category 3 - National Telecoms Industry Changes REDACTED PDF - 715.2KB (Opens in a new window)

WWU-ES - Non-operational IT Business Case - Executive Summary REDACTED PDF - 226.4KB (Opens in a new window)
Industry Codes (Opens accordion panel)

Open sub-folder for Uniform Network Code (UNC)

WWU Network Code PDF - 13.4KB (Opens in a new window)

Summary of the Uniform Network Code PDF - 405.0KB (Opens in a new window)

WWU Local Distribution Zone Shrinkage Assessment and Adjustment for the period 1 Apr 13 to 31 Mar 14 PDF - 328.1KB (Opens in a new window)

WWU Local Distribution Zone Shrinkage Assessment and Adjustment for the period 1 Apr 14 to 31 Mar 15 PDF - 333.5KB (Opens in a new window)
Responses to Consultations (Opens accordion panel)

Wales & West Utilities RIIO-3 Sector Specific Methodology Consultation Response March 2024 PDF - 1.1MB (Opens in a new window)

Wales & West Utilities Draft Determination Response September 2020 PDF - 1.7MB (Opens in a new window)

Wales & West Utilities RIIO 2 sector specific consultation response March 2019 PDF - 1.2MB (Opens in a new window)

Wales & West Utilities Response to RIIO 2 Framework Open Letter Sept 2017 PDF - 495.2KB (Opens in a new window)

Wales & West Utilities Customer Engagement Group Draft Determination Response September 2020 PDF - 102.3KB (Opens in a new window)
Terms and Conditions (Opens accordion panel)

Standard Terms and Conditions for Purchase January 2020 PDF - 211.5KB (Opens in a new window)

Terms & Conditions for Siteworks PDF - 371.2KB (Opens in a new window)
Our Policies (Opens accordion panel)

WWU Modern Slavery Statement April 2023- 31 March 2024 PDF - 2.5MB (Opens in a new window)

WWU Modern Slavery Statement 1 April 2022 - 31 March 2023 PDF - 3.2MB (Opens in a new window)

WWU Modern Slavery Statement 1 April 2021-31 March 2022 PDF - 2.8MB (Opens in a new window)

WWU Group Modern Slavery Act Transparency Statement 2018-2019 PDF - 143.1KB (Opens in a new window)

Modern Slavery Act PDF - 225.1KB (Opens in a new window)

Drug & Alcohol Policy PDF - 310.0KB (Opens in a new window)

Corporate Social Responsibility Policy PDF - 484.2KB (Opens in a new window)

Polisi'r Gymraeg PDF - 287.3KB (Opens in a new window)

Welsh language policy PDF - 194.1KB (Opens in a new window)

Open sub-folder for Archive

WWU Modern Slavery Statement 2019-20 PDF - 71.3KB (Opens in a new window)

WWU Modern Slavery Statement 1 April 2018 to 31 March 2019 PDF - 95.4KB (Opens in a new window)

WWU Modern Slavery Statement 1 April 2020 to 31 March 2021 PDF - 170.0KB (Opens in a new window)
Gender Pay Reporting (Opens accordion panel)

Gender Pay Gap Report 2024-25 PDF - 3.1MB (Opens in a new window)

WWU Gender Pay Gap Report 2023-24 PDF - 4.4MB (Opens in a new window)

Gender Pay Gap Report 2022-23 PDF - 4.1MB (Opens in a new window)

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Gender Pay Gap Report 2022 PDF - 6.7MB (Opens in a new window)

Gender Pay Gap Report 2021 PDF - 4.7MB (Opens in a new window)

Gender Pay Gap Report 2019 PDF - 1.8MB (Opens in a new window)

Gender Pay Gap Report 2018 PDF - 574.1KB (Opens in a new window)

Gender Pay Gap Report 2017 PDF - 240.2KB (Opens in a new window)
Our Tax Strategy (Opens accordion panel)

Wales & West Utilities Tax Strategy 2025 PDF - 306.4KB (Opens in a new window)
GD2 Documents (Opens accordion panel)

Retention Strategy V2 (002).docx DOCX - 5.6MB (Opens in a new window)

WWU Employer of Choice Secondary Research - Findings report v1 (003) 1.pdf PDF - 377.9KB (Opens in a new window)

Better Wellbeing Strategy .pdf PDF - 482.5KB (Opens in a new window)

Inclusion Equity and Diversity Strategy - March 23.pdf PDF - 497.0KB (Opens in a new window)

WWU Employer of Choice Qualitative Follow-up - Findings report v1.pdf PDF - 695.5KB (Opens in a new window)

EUS_Horizon scan of Gas_FINAL.pdf PDF - 1.2MB (Opens in a new window)

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