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Gas Leak - 24hrs

What to do if I smell gas?

If you are a mains gas consumer and you suspect CO poisoning, you should call the National Gas Emergency Service on 0800 111 999

Click here for further information

If you are deaf or hearing impaired and have a Minicom or Textphone, you can call the gas emergency service on 02920 278707.

We'll be with you as soon as possible to make your property safe.

Coronavirus Test and Trace

For all coronavirus test & trace enquiries

British Sign Language

If you use BSL you can talk to us through our SignVideo service by clicking on the icon below


For New Supply or Alterations

Complaints & Compliments

For more information please read our complaint handling procedure


Meter Point

Meter Point

Meter Point Reference Number enquires (Operated by Xoserve)

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Press Enquiries

Press Enquiries

For all press enquiries


Wales & West Utilities Limited Wales & West House Spooner Close Celtic Springs Coedkernew Newport NP10 8FZ

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Please note

Please note, all calls may be recorded for training and monitoring purposes. 

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