At Wales & West Utilities we work hard to make sure our website is as accessible as possible. We’ve made every effort to make this website compatible with assistive technology. The site should be usable by recent versions of assistive technologies including JAWS (Job Access With Speech), NVDA (Non Visual Desktop Access), ZoomText, and Dragon Naturally Speaking. It should also be usable by screen magnifiers and speech recognition software found on your operating system.

How to get the most accessible experience

We understand that many people will need to customise their experience to suit their individual needs. To help you get the most from your experience, we have provided a bar at the top of every page. This bar has tools that allow you skip to the content, change the size of the text, and change the colour scheme. Get to the content quickly We appreciate that people who only use a keyboard or screen reading software find it difficult to get to the content they are interested in. That’s why we’ve added a link that lets you go directly to the content. Clicking the link will skip past the navigation and land on the beginning of the content on the page.

Make the text bigger  

Reading text on a screen is not always easy for some people. The font size tool allows you to customise the size of the text to make it easier to read. Press the A+ button to make the text bigger and the A- button to make it smaller. Press the reset button to change the text back to the default size. You may also be able to use your browser to change the text size. 

Change the colours

Although we’ve tried to use colours that would make it easy to read, we know that some people have trouble with reading text on certain colours. The contrast tool lets you choose between three additional colour schemes that use high contrast colours. The white on back and black on blue schemes might be more suitable if you have low vision. The black on yellow scheme might be easier to read if you are dyslexic. You may also be able to use your browser to use your own colours. 

Downloading documents

There are a number of Adobe PDF (Portable Document Format) on the website. If you are having trouble opening these files you may need additional software: Download the latest Adobe Reader Software. 

If you need extra help If you need extra help in using computers, the web and assistive technologies, we recommend you visit BBC My Web, My Way. This site has videos and information to help you use the accessibility features of your computer and shows how to make it easier to use the web.

Accessibility limitations

While we've tried to make sure our site is accessible, you may encounter some limitations. We always aim to communicate in clear and simple language, but this isn’t always possible. Some content may by technical in nature and may need a technical understanding. If you do find there are parts of our website that are inaccessible, please let us know (see below). If you have any difficulty using our website, or spot any problems, please send us your feedback.

From April 2016 onwards we are committed to ensuring that our non HTML documents will be accessible.

The In Your Area Map is provided by a third party. We are working with our supplier to ensure the map becomes more accessible for keyboard only users in the near future.

Accessibility statement

Wales & West Utilities aims to meet the highest standards in accessibility. This website has been designed and developed in accordance with the BSI (British Standards Institution) BS8878:2010 standard. 

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