Our approach

Our Objective

We continuously strive to be a sustainable business, putting people and communities at the heart of what we do. We identify our stakeholders’ wants, needs, perspectives and behaviours through appropriate engagement activities, analysing and reviewing feedback alongside our own and external insight to inform business decision-making, and shape the delivery of the services that matter to all our stakeholders. 

Guiding principles

Three high-level principles support our engagement objective, informing our engagement approach, and reflect our business' values. In identifying these principles we have considered the AA1000SES 2015 engagement standard.

 

Our Engagement Approach

Ultimately, our engagement approach sets out how we identify the actions we will take based on stakeholders priorities, to demonstrate how their voices inform our business decisions and actions.