Delivering a sustainable future

Our 2021 to 2026 business plan sets out how we’re delivering the services you rely on today and into the future. It outlines our ambitious plans for the current regulatory gas network price control which started in April 2021.

Informed by over 25,000 customers and other stakeholders, our plan focuses on delivering against their key priorities. And it comes at a critical time for the energy sector: outlining how we are going deliver affordable, reliable and sustainable energy today and tomorrow, while delivering the same high quality of service for all our customers – particularly those living in vulnerable situations.

We know affordability is a key issue for our customers, and with this in mind we will keep our part of the gas bill in GD2 at the same average level as in GD1 – £133 a year for a domestic customer at 2018/19 prices.

You can read our Business Plan for 2021-2026, and our Customer Engagement Group's view on our plan below.

Open Hearings

Ofgem held Open Hearings with gas networks from across the UK to discuss our responses to their Draft Determinations on our Business Plan. You can read the transcripts and watch the hearings here