We have a dedicated claims team who are your central point of contact for claims notifications and queries. The team is responsible for the management and resolution of all claims intimated against us.

How to make a gas works claim

If you have suffered damage to your property or personal injury and you think that we may be responsible, send full details of your claim to us at: The Claims Team, Wales & West Utilities Ltd (Finance Dept), Wales & West House, Spooner Close, Celtic Springs, Coedkernew, Newport, NP10 8FZ or emailed to claims@wwutilities.co.uk.

Alternatively you can give us a call on 029 2027 8872. Our team is available between 8am – 5pm, Monday to Friday. To speak with a member of our customer services team outside of these hours, please call the general enquiry telephone number, Freephone 0800 912 2999. The claims team also deals with Loss of Business claims in accordance with The Gas (Street Works) (Compensation of Small Businesses) Regulations 1996.

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