We bring the gas to homes and businesses across Wales and the South West of England. We invest money, time and effort every year to make sure our pipelines are protected – but the biggest danger to our network is you.

D is for Dial

D is for Dial

Digging can be dangerous. Hit a gas pipe and you might cause a gas leak, a fire or explosion. So phone us first on 029 2027 8912 or email dig@wwutilities.co.uk

  • You can find out where our pipes are.
  • You need to give us 10 working days’ notice before you start working
I is for Investigate

I is for Investigate

It’s the only way to stay safe 

  • Before you start work, you must get a copy of our up-to-date gas plans and General Conditions and keep them with you on site.
  • Use our online mapping service to find the mains pipes under your land.
  • Working near a medium-, or intermediate- or high-pressure gas pipe?You might need a site visit – call us so we can arrange it.
  • Plan ahead – we need at least 10 days’ notice for a site visit.
  • You’ll also need our publication ‘SSW22 Safe working in the vicinity of high-pressure pipelines and associated installations’.
  • Remember, you can’t work on a Wales & West Utilities wayleave or easement (land which we have rights over to maintain our gas network) without written permission.
  • And you can’t work near or move heavy equipment over any gas pipeline until all our conditions have been met and we agree your method of working.
  • Watch our safety video 'Plant Protection'. This offers more in depth information on our Plant Protection process and outlines safety information relating to excavating and working near our plant.
G is for Go ahead

G is for Go ahead

  • Make sure you have our up-to-date gas plans on site.
  • Need extra advice? Call our Plant Protection team on 029 2027 8912 or email dig@wwutilities.co.uk
  • Use cable- and pipe-locating devices.
  • Use safe digging practices, taking every precaution to avoid damaging gas pipes, damaging yourself and damaging your bank balance. You will be billed for any costs if something goes wrong.
  • If in doubt, phone us again. We’re happy to help.

Planning home improvements?


Watch this to stay safe.

Working on site?


Watch this to stay safe.