Reports & Policies
From finding new ways to support the most vulnerable in our communities, to listening to our customers views on decarbonisation and the UKs transition to Net Zero, we're working hard to deliver for the communities that rely on us day in day out. On this page you can read our latest reports, research and strategies.
- Our Presentations (Opens accordion panel)
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Consumer Insight (Opens accordion panel)
- Customer Prioritisation of GD2 Business Plan Commitments January 2023 Download, PDF file, size 1.4MB (Opens in a new window)
- Consumer Panel Trial Report April 2021 Download, PDF file, size 803.2KB (Opens in a new window)
- Consumer Priorities Phase 3 Final Report January 2021 Download, PDF file, size 1.3MB (Opens in a new window)
- Engaging with customers in vulnerable situations - a research guide Download, PDF file, size 1.2MB (Opens in a new window)
- Wales & West Utilities Consumer Vulnerability research Phase 1 2018 Download, PDF file, size 2.5MB (Opens in a new window)
- Wales & West Utilities Consumer Vulnerability research One to One interviews Phase 1 2018 Download, PDF file, size 1.3MB (Opens in a new window)
- Wales & West Utilities Consumer Vulnerability research Phase 2 2019 Download, PDF file, size 1.9MB (Opens in a new window)
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Strategies (Opens accordion panel)
- Wales & West Utilities Stakeholder Engagement Strategy August 2021 Download, PDF file, size 468.5KB (Opens in a new window)
- Stakeholder Engagement Strategy 2020.pdf Download, PDF file, size 599.5KB (Opens in a new window)
- Customer Service Strategy Download, PDF file, size 995.8KB (Opens in a new window)
- Consumer Vulnerability Strategy Download, PDF file, size 892.2KB (Opens in a new window)
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Stakeholder Reports (Opens accordion panel)
- Critical Friends Panel- Feedback Report Feb 2023 Download, PDF file, size 318.5KB (Opens in a new window)
- Wales West Utilities Annual Stakeholder Report 2021-22.pdf Download, PDF file, size 3.4MB (Opens in a new window)
- Wales & West Utilities Stakeholder Engagement Incentive Submission 2020-2021 Download, PDF file, size 1023.3KB (Opens in a new window)
- Wales & West Utilities Discretionary Reward Scheme 2018-2021 Download, PDF file, size 913.0KB (Opens in a new window)
- Wales & West Utilities VCMA Stakeholder Workshop Feedback Report Download, PDF file, size 795.0KB (Opens in a new window)
- Wales & West Utilities Annual Stakeholder Report 2020-21 Download, PDF file, size 4.9MB (Opens in a new window)
- Critical Friends Panel - feedback report 2021 Download, PDF file, size 673.7KB (Opens in a new window)
- Supporting those most in need - feedback report 2021 Download, PDF file, size 432.6KB (Opens in a new window)
- Supporting the transition to net zero - feedback report 2021 Download, PDF file, size 500.2KB (Opens in a new window)
- Critical Friends Panel - feedback report 2020 Download, PDF file, size 387.2KB (Opens in a new window)
- Wales & West Utiltities Annual Stakeholder Report 2019-20.pdf Download, PDF file, size 5.3MB (Opens in a new window)
- Stakeholder Engagement Incentive Submission 2019-20 Download, PDF file, size 2.9MB (Opens in a new window)
- Stakeholder workshops - feedback report 2019 Download, PDF file, size 985.2KB (Opens in a new window)
- Wales & West Utilities Annual Stakeholder Report 2018-19.pdf Download, PDF file, size 5.1MB (Opens in a new window)
- Stakeholder Engagement Incentive Submission 2018-19 Download, PDF file, size 2.7MB (Opens in a new window)
- Wales & West Utilities Annual Stakeholder Report 2017-2018.pdf Download, PDF file, size 3.6MB (Opens in a new window)
- Wales & West Utilities Annual Stakeholder Report 2016-2017.pdf Download, PDF file, size 4.1MB (Opens in a new window)
- Assessment against AA1000 Stakeholder Engagement Standard Download, PDF file, size 310.2KB (Opens in a new window)
- Citizens Panel Report March 2022 Download, PDF file, size 1.2MB (Opens in a new window)
- Citizens Panel report August 2023 Download, PPTX file, size 14.9MB (Opens in a new window)
- Business Panel 2023 report Download, PPTX file, size 13.8MB (Opens in a new window)