The Priority Services Register (PSR)

Looking after those who need it most

Did you know that every gas, water and electricity supplier – the companies you pay your bills to, and your electricity distribution network, has what’s called a Priority Services Register (PSR)? This register helps us and other utilities to make sure we really look after those who need it most. 

Who can join the PSR?

Households who have:

  • someone who is of pensionable age
  • someone under the age of 5 living with them
  • someone who is living with a chronic medical condition or is disabled
  • any other specific needs such as sight or hearing impairments

Why join the register?

  • You will be offered alternative cooking and heating appliances if your gas supply is interrupted
  • You can chose your own password so you know our engineers are genuine
  • Your supplier may be able to move your gas meter if you cannot access it
  • You can ask your supplier to send their bill to anyone who has agreed to receive it (for example a family member or carer)

How to register

With your consent, we are able to pass your details onto the companies who are responsible for delivering and supplying electricity, gas and water to your home. This means we can tailor our services to support households who need extra help. Find out more here, by calling 02920 278558, or email If you are a British Sign Language (BSL) user, you can find out more about the PSR here. 

Sign up by completing the form below.

If you want to register the details of a friend or family member, you will need to contact their utility companies directly.

Your Information


By ticking the box below, you accept that we can keep and share this information with: Your Distribution Network Operator, who delivers electricity to your area; your gas and electricity supplier(s) and your water supplier. Your information may also be shared with other organisations who can offer you priority services such as The Fire Service or The British Red Cross. Your information will not be used for marketing purposes.

Priority Services Register Promise

• The Priority Services Register (PSR) is free to join. It helps energy companies* like us to look after customers who have extra communication, access or safety needs. It helps us tailor our services to support households who may need extra help.

• The PSR promise is made by all participating energy companies in England, Wales and Scotland. We promise to only share details as agreed with you, about your personal situation with our trusted partners/parties** so they can tailor their services to help you.

• By sharing your details with trusted partners/parties, you’ll get extra support when you need it. For example, some customers depending upon their circumstances may be given priority if there’s a power cut. We will always follow privacy laws and your PSR information will never be used for marketing.

• Once you’ve joined, you may be contacted to make sure your details are accurate and up to date. This will make sure we can give you the best support for your needs.

• If anything about your situation changes you can tell your energy company and they’ll update your details. If you don’t want to be on the PSR anymore, just ask to be removed and they’ll do this for you.

• If you want to know more about the PSR, speak with your energy company, or you can visit their website.

* Energy companies include gas and electricity suppliers, the networks companies who transport energy to your home and meter operators.

** Partners/parties include trusted charities such as the British Red Cross, who may assist during incident situations to support companies in safeguarding you and other household members.