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Important information

Energy suppliers (the company you pay your bills to), electricity and water networks hold Priority Services Registers (PSR) for their customers. It helps all energy and water companies tailor their services to support households who need extra help with everyday energy matters like bills, and also in the unlikely event of a power cut, gas, or water supply interruption.

If you register to join the PSR with us, then we will share the information you provide with the company who delivers electricity to your area (Electricity Distribution Network Operator, DNO). They will keep the information on their PSR and where possible share your information with your gas and electricity supplier (s) and your water provider who also keep PSRs. We’re working together to make sure that your property receives all the support services covered by the Priority Services Register.

Although we don’t maintain our own PSR at Wales and West Utilities, we are given access to view gas suppliers PSR so that we can look after our customers who have extra communication, access, or safety needs.

Your information may also be shared with trusted partners/parties such as The Fire Service or The British Red Cross who can help us to support you in the event of a major incident. Your details will never be used for marketing purposes meaning that you will not receive unsolicited phone calls as a result of registering and your PSR data will not be shared for purposes beyond that of the services offered through the PSR.

Where your details need to be shared to deliver a service you’ve asked for such as a regular meter reading, a password or an annual gas safety check your details will be passed on as necessary to metering agents and gas safety inspectors so that they can carry out the request.

Under Data Protection Legislation, we must tell you that we use the lawful basis of Legitimate Interest and Substantial Public Interests (SPI) to share your PSR data. We do this in the best interests of all to keep you safe, warm, and connected to your essential utility services.

Priority Services Register Promise

The PSR is a service provided by participating utility companies. This includes gas, electricity, water, and sewerage providers. It aims to offer additional support to households with specific needs in the event of service interruptions.
Read our PSR promise
Priority Services Register Promise