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Gas Meters & Gas Suppliers

We own and operate the gas network up to the outlet of the Emergency Control Valve, that is the valve immediately before the metering installation and is usually in a meter box or just inside the property. We do not supply gas meters and we are not a gas supplier, we are a distributor. This section below outlines your legal responsibility to have a gas supply contract in place before you use gas at your home or business and our theft of gas policy. Where you no longer require a gas meter at your property, we have a legal obligation under the Gas Safety Regulations to isolate the gas supply outside the property once the meter has been removed.

What is a gas supplier?

A gas supplier is a company licensed by the industry regulator Ofgem to supply gas to properties. There are currently around 22 suppliers in the UK offering different tariffs and services. You have a legal obligation to have a gas supply contract in place before you use gas at your home or business.

Getting a gas supplier

There are a number of Government-approved switching sites which will help you find a gas supplier that suits your circumstances, and get the best deal from them. People who do not have access to the internet can contact the Citizens Advice Bureau on 03454 040506.

Gas Meter Point Reference Numbers (MPRN)

The MPRN is used by the gas supplier to register your gas supply and enable the billing process. You will be issued with a MPRN if you have a new gas supply installed. If you need to obtain the MPRN number for an existing property then you can use Meter Point Administration’s online service, Find My Supplier or call the Meter Point Administration Service to get details of your gas supplier. They can also provide your Meter Point Reference Number (MPRN).

Telephone: 0870 608 1524 (this call will cost 7p per minute plus your telephone company’s access charge).

Any other questions? Give us a call on 0800 912 2999

Theft of gas policy

Where we identify that gas is being taken illegally, either due to tampering with pipes and meters or by not having a gas supply contract in place, there will be a theft of gas investigation. This could result in disconnection of the gas supply, legal proceedings and recovery of our costs and the unbilled gas costs.

Gas Safety Regulation disconnections

Each month, we receive data from gas suppliers about properties where a gas meter has been reported as removed 12 months previously and no new meter replaced. We will contact you to check that you are not intending to use gas and, if possible, we will isolate the service at the external meter box or an external above-ground valve, if one is available. Where this is not possible or the supply pipe is steel and therefore at risk of future corrosion, we will cut the service off at the supplying main at no cost to the property owner. Industry records will be updated to show that there is no live gas supply to the property. If gas is required at the property in the future, this will be treated as a new supply request and the works will be chargeable. We will not use abandoned pipes to supply properties as their condition cannot be proved to be safe. GSR team: 


The inspection of the service and any follow-up work will take place between 12 and 24 months from the meter removal. These timescales are an indication only and should not be used to facilitate the completion of any programmed building works on site. Before you start any work around a gas supply, you need to find out whether it will affect the safety of the pipe. If so, you must arrange for the pipe to be disconnected via our connections team. Click here to find out more.  

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