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Customer service awards

Gas customers across Wales & the south west of England can rest assured that Wales & West Utilities puts customer service first after the company won the Customer Service Award at the 2015 Gas Industry Awards for the fifth time since 2008.

The gas distribution operator received the award for the excellent standards of customer service it provides to its 7.5 million customers across Wales and the south west of England.  

The awarding judges commented that the business had set itself apart from other gas networks by not only providing excellent customer service, but also by measuring the quality of that service in innovative ways, through comparison with customer service standards provided by companies outside the utilities industry who are well-known for providing high quality customer service.

Wales & West Utilities is also the leading gas distribution network in the UK for customer satisfaction, and last year received the Customer Service Mark accreditation for service excellence.  

Mark Oliver, Wales & West Utilities Director of Business Services said:

“This award recognises our efforts and performance in driving outstanding service and in putting our customers first: building trust by listening and taking action on what they tell us. This is central to our priorities and values by which we run the business. We continually challenge ourselves to do better, looking for new ideas and innovative solutions, and are proud that across the wider UK utility sector our innovation and consistent performance has once again been recognised.

“We think it’s important to let our customers know how their gas services rank alongside other utility services. It is important for the people who rely on us to deliver gas to their homes and businesses to know that they can trust us to continue delivering world class customer service standards.”

Wales & West Utilities is celebrating 10 years of delivering gas safely and securely to more than 2.5 million homes and businesses across Wales and the south west of England. We do not sell gas, we transport it, and more than 7.5 million customers rely on us to do so.

Our dedicated and skilled teams manage and maintain a gas network of more than 35,000 kilometres of gas pipes to make sure we continue to provide a safe and reliable gas supply 24 hours a day, 365 days a year.

Every year we connect more than 11,000 new customers to our gas network and respond to more than 90,000 gas escapes.

If you smell gas, think you have a gas leak, or suspect carbon monoxide poisoning, call us immediately on 0800 111 999 and our engineers will be there to help, day or night.

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