We are currently experiencing issues with our online payment portal. If you are having difficulties using the portal, please contact our team on 02920 278991 to make a payment over the phone. 

Thank you for your patience while we work to resolve the issue as soon as possible. 

Close alert panel

TroedyrhiwWales & West Utilities is working to upgrade gas pipes in the Cardiff Road area of Troedyrhiw.

The £200,000 investment work, which starts on 24 July, is essential to keep the gas flowing safely to heat and power local homes and businesses, keeping people safe and warm for generations to come. Barring any engineering difficulties, the work will complete during November.

As part of the work, the gas emergency and pipeline service has liaised with Merthyr Tydfil County Borough Council, and it has been agreed that traffic lights will be used throughout.  Motorists are advised to allow extra time for travel.

Wales & West Utilities Andrew Coleman is managing this work. He said:

While most of the gas network is underground and out of sight, it plays a central role in the daily lives of people across the wider Merthyr Tydfil area. Whether it’s heating your home, making the family dinner or having a hot bath, we understand how important it is for your gas supply to be safe and reliable and there when you need it.

We know that working in areas like this is not ideal, but it really is essential to make sure we keep the gas flowing to homes and businesses in the area, and to make sure the gas network is fit for the future. We’ll have a team of gas engineers on site throughout the project to make sure our work is completed as safely and as quickly as possible while keeping disruption to a minimum.

This work is essential to keep the gas flowing to local homes and businesses today, and to make sure the gas network is ready to transport hydrogen and biomethane, so we can all play our part in a green future.

Our Customer Service Team is ready to take your call if you have any questions about our work. You can contact them on freephone 0800 912 2999. Alternatively, you can contact us on Twitter @WWUtilities or Facebook.com/WWUtilities. 

Wales & West Utilities, the gas emergency and pipeline service, brings energy to 7.5m people across the south west of England and Wales. If you smell gas, or suspect the presence of carbon monoxide, call us on 0800 111 999 straight away, and our engineers will be there to help any time of day or night.