kidney support

Wales & West Utilities has partnered with the UK’s leading kidney patient support charity, Kidney Care UK, Welsh Kidney Network and NHS Wales to offer specialist support to 1,500 people with kidney failure in Wales.

The Kidney Support and Welfare Wales project is the first of its kind and signifies the first time a charity, a utility, and NHS health boards across an entire country have come together in this way.

The project will enable the 1,500 people in Wales who receive their haemodialysis in hospital – and their families – to access free, impartial guidance and support that centres around welfare with a focus on working together to help maximise income, reduce utility-related expenditure and support overall wellbeing.

Haemodialysis is the most common treatment used to treat kidney failure - it is needed when your kidneys are not able to work properly causing toxins to build up on your blood. Most people who have haemodialysis in hospital will do this three times a week for 3-6 hours each time.

The cost-of-living crisis has disproportionately impacted people with kidney failure. Due to such frequent hospital treatment only 26% of people on dialysis are in full time employment and the cost of travel to and from treatment adds up.

Some of the ways the Kidney Support and Welfare Wales project can help patients includes (but is not limited to): Personal Independence Payment (PIP) application support; financial grants; kidney disease patient information; benefits advice; free specialist kidney counselling; access to reduced utility tariffs; and free home carbon monoxide alarms.

Nigel Winnan, Customer & Social Obligations Strategy Manager, at Wales & West Utilities, said:

We are proud to be supporting Kidney Care UK and the Welsh Kidney Network in this pioneering partnership to deliver energy related welfare advice and support to people with chronic kidney disease across Wales.

This initiative provides a real opportunity to improve the quality of life for people with kidney disease, particularly for those who depend on haemodialysis.  We are pleased to rally behind this important work which will impact so positively on many of the most vulnerable and disadvantaged people living in the country at a time when it is more critical than ever.

Laura Talbot, Kidney Support and Welfare Wales Project Manager, commented:

We’re delighted to be working with Wales & West Utilities and Welsh Kidney Network on this ground-breaking welfare and wellbeing project. The funding that Wales & West Utilities are providing will help us to ensure that the 1,500 people on haemodialysis in Wales know that there is a range of support out there to help them live their lives to the full and that they are not alone.

Dr Gareth Roberts, Consultant Nephrologist and Clinical Lead for the Welsh Kidney Network, comments:

Patients with advanced kidney disease face many barriers to remaining in or joining the workforce after starting dialysis. The consequent low income, particularly when compounded by increasing cost of living means that many of our patients live in relative poverty.

Too many of our patients are forced to choose between eating, heating their homes, or paying electricity and fuel costs. As a kidney network, we believe that helping patients to gain financial and social support is a key priority. We are excited to work with Kidney Care UK sector and Wales & West Utilities to deliver this first of its kind, pan-Wales, pan-sector project. We believe that this will provide the expert support and guidance necessary to ensure our patients get the financial benefits to which they are entitled.

Eluned Morgan, Minister for Health and Social Services, said:

Kidney disease affects thousands of people in Wales and this first-of-its-kind support will make a real difference to people’s wellbeing. The work being done by Kidney Care UK, NHS Wales and Wales & West Utilities is a fantastic example of how different sectors can come together to support people suffering from long-term conditions to live well; especially as we navigate the cost-of-living crisis.

For more information about the project go to