We are currently experiencing issues with our online payment portal. If you are having difficulties using the portal, please contact our team on 02920 278991 to make a payment over the phone. 

Thank you for your patience while we work to resolve the issue as soon as possible. 

Close alert panel

Wales & West Utilities is starting work to upgrade part of the gas network in the Treninnick Hill area of Newquay.

The work, which starts on the 2 January, is essential to keep the gas flowing safely to heat and power local homes and businesses, keeping people warm for generations to come. Barring any engineering difficulties, the work will complete during March.

The gas emergency and pipeline service has liaised with Cornwall Council, and it has been agreed that traffic management will be in place throughout. This currently includes:

  • Treninnick Hill will be closed to traffic heading north west between 37 Treninnick Hill to its junction with Trevemper Road (2 January – 26 February)

- Access will be maintained for traffic heading south east from Tremper Road only

- Access will be maintained from both directions from Tremper Road and Treloggan Road

  • Treforda Road will be closed from the junction of Treninnick Hill to outside 20 Treforda Road (2 January – 26 February)
  • Three-way traffic lights will be in place at the junction of Treloggan Road, Treninnick Hill and Mellanvrane Lane (19 February – 4 March)
  • Multi-way rolling traffic lights will be in place on Treloggan Road (19 February – 25 March)

Wales & West Utilities Jason Gale is managing this work and said:

While most of the gas network is underground and out of sight, it plays a central role in the daily lives of people across Newquay. Whether it’s heating your home, making the family dinner or having a hot bath, we understand how important it is for your gas supply to be safe and reliable and there when you need it.

We know that working in areas like this is not ideal, but it really is essential to make sure we keep the gas flowing to homes and businesses in the area, and to make sure the gas network is fit for the future. We’ll have a team of gas engineers on site throughout the project to make sure our work is completed as safely and as quickly as possible while keeping disruption to a minimum.

This work is essential to keep the gas flowing to local homes and businesses today, and to make sure the gas network is ready to transport hydrogen and biomethane, so we can all play our part in a green future.

Our Customer Service Team is ready to take your call if you have any questions about our work. You can contact them on freephone 0800 912 2999.

Alternatively, you can contact us on X, formerly Twitter @WWUtilities or https://www.facebook.com/wwutilities

Wales & West Utilities, the gas emergency and pipeline service, brings energy to 7.5m people across the south west of England and Wales. If you smell gas, or suspect the presence of carbon monoxide, call us on 0800 111 999 straight away, and our engineers will be there to help any time of day or night.