With the challenges that coronavirus has thrown at us we know now more than ever, the communities we serve across Wales and the south west of England are relying on us to keep the gas flowing so people are safe and warm at home.

At Wales & West Utilities we have just entered our new regulatory cycle. The price control agreed with our regulator, Ofgem, sets out the money we can invest in our customers’ and stakeholder’s priorities.

So, we’ve been exploring ways to work harder and to work smarter, so we can build on the success that we’ve had as a business. We now know that to truly meet the needs of the communities we serve, we must reflect them, so we’re working hard to make our workforce inclusive.

We’re proud of our record on building a diverse workforce and our well-defined development programmes help all our colleagues to meet their potential, irrespective of gender, age, race, disability or sexual orientation.

Our story to date

  • 16% of our colleagues are female – an increasing number year on year
  • Gender pay gap that is lower than the national average
  • CIPD commend our strategic approach to workforce planning
  • More women than ever before applying for apprenticeships and operational roles
  • Women playing key leadership & management roles
  • 5% accredited at Investors in People: Silver level at the first attempt – an accolade only 5% of companies achieve

Encouraging diversity

We want to encourage diversity. While we have a large number of women working in the office, in leadership, customer service and support roles, there’s a smaller number in operations. We’re working hard to change this.

  • Doing all we can to change perceptions of the gas industry – role-modelling some of our outstanding women comfortable with the changes.
  • Embedding our values in recruitment – we give new recruits all the skills they need to fill roles from Gas Engineer to Planner, Administrator to Asset Manager. We’ve also removed the requirement for academic qualifications unless they are strictly necessary.
  • Helping to shape education choices – we engage with schools, colleges and community groups. STEM Ambassadors and experienced female engineers regularly visit schools and clubs to talk about their experiences and the opportunities for girls.
  • Focus on wellbeing - we try to be as family friendly as possible, and have introduced enhanced maternity leave, shared parental leave, flexible working policies and a Carers Policy – a first for a gas network. Our wellbeing strategy supports our colleagues in their lives at home and work.
  • Recognising we can all stereotype – all recruiting managers receive unconscious bias training, to adjust the way they think and eliminate unwitting discrimination.
  • Promoting our job opportunities to a diverse audience – we’re using new ways to reach out to women (as well as BAME and LGBTQ+ communities), targeting people with an interest in engineering.

Whilst it’s good to reflect on the progress we have made, we know there’s still more to do but we believe we’re moving in a positive direction to make our business more equal and more representative.

You can read our Gender Pay Gap Report here.