Wales & West Utilities’ Oliver Lancaster has joined forces with many other local people to provide a prescription drop-off service to those in isolation across north Cardiff.

Oliver, our Future of Energy Manager, has been helping since the beginning of the lockdown to collect and drop off prescriptions to people who otherwise would not be able to easily access their medicines.

Oliver and others from the church have spent the past ten weeks collecting prescriptions from local pharmacies and then delivering to people in need.

I was keen to do my bit in helping people who may be struggling during the lockdown. The church I attend – The Bridge Church in Pontprennau – is one of the partners to a prescription collection and delivery service in the local area and so I decided to help out this way.

The impact of Covid19 and the lockdown has been so huge, and many people are struggling. I now help one gentleman on a regular basis and have gone on to build up quite a rapport with him.

Now that I’ve been helping him for a number of weeks, I drop off his prescription and we have a socially-distanced chat. It’s great to see him smile and enjoy the human interaction, that so many people are missing.

I’m pleased to play my part in helping others who can’t, and shouldn’t, be out during this time.

Wales & West Utilities Future of Energy Manager, Oliver Lancaster

Oliver is just one of the many Wales & West Utilities colleagues who has been helping others during the Covid19 pandemic.

During the Covid19 pandemic, Wales & West Utilities is focused on keeping the energy flowing to homes, businesses and essential services across Wales and south west England.

As a company, we are urging people who have received a letter from the NHS advising them to take additional measures to 'shield' themselves from Covid19 to consider joining the Priority Service Register (PSR).

By joining it allows us, and other energy and utility companies, to look after people who need extra support. Joining is simple and free and more information can be found at

We’d also like to remind people that if they do smell gas, to call 0800 111 999 as normal. You’ll be asked a few additional questions, including if you have symptoms of Covid19. We’ll still come and help you, but our teams will take some additional precautions to keep everyone safe.

Sarah Hopkins, Wales & West Utilities People & Engagement Director said: