We are currently experiencing issues with our online payment portal. If you are having difficulties using the portal, please contact our team on 02920 278991 to make a payment over the phone. 

Thank you for your patience while we work to resolve the issue as soon as possible. 

Close alert panel

Wales & West Utilities will shortly begin work to upgrade gas pipes in the Albany Road area of Cardiff.

The work, which is essential to keep the gas flowing safely to heat and power local homes and businesses, is set to start on 27 March and will involve upgrading pipes on Crwys Road, City Road, Albany Road, Richmond Road and Mackintosh Place.

Wales & West Utilities has worked closely with Cardiff Council to plan the scheme and it has been agreed that this will be completed in stages to ease congestion in the area. Traffic management will be required throughout, which will involve both road closures and traffic lights, which will be manually controlled at peak times to manage the traffic flow. Wales & West Utilities will be liaising with local traders to inform them of the plans ahead of work starting.

Wales & West Utilities Adam Smith is managing this gas pipe upgrade work. He said:

While most of the gas network is underground and out of sight, it plays a central role in the daily lives of people across Cardiff. Whether it’s heating your home, making the family dinner or having a hot bath, we understand how important it is for your gas supply to be safe and reliable and there when you need it.

We know that working in areas like this is not ideal, but it really is essential to make sure we keep the gas flowing to homes and businesses in the area, and to make sure the gas network is fit for the future. We’ll have a team of gas engineers on site throughout the project to make sure our work is completed as safely and as quickly as possible while keeping disruption to a minimum.

This work is essential to keep the gas flowing to local homes and businesses today, and to make sure the gas network is ready to transport hydrogen and biomethane, so we can all play our part in a green future.

Our Customer Service Team is ready to take your call if you have any questions about our work. You can contact them on freephone 0800 912 2999.

Alternatively, you can contact us on Twitter @WWUtilities or Facebook.com/WWUtilities. 

Wales & West Utilities, the gas emergency and pipeline service, brings energy to 7.5m people across the south west of England and Wales. If you smell gas, or suspect the presence of carbon monoxide, call us on 0800 111 999 straight away, and our engineers will be there to help any time of day or night. Before visiting, we'll ask you to let us know if you or anyone in your household, is experiencing Coronavirus symptoms or self-isolating. We'll still come and help you: but our teams will take some additional precautions to keep us all safe.