winter safety

At Wales & West Utilities we keep the gas flowing safely to the homes and businesses of 7.5 million people across Wales and the south west of England.

16th-22nd September is Gas Safety Week and we’re launching our campaign to prepare people to be winter ready so they can stay gas safe.

With summer coming to an end and households using more gas in the winter, we’re telling people to use Gas Safety Week to take four key steps to stay gas safe at home.

  • Winter is coming, so take this opportunity to get prepared. Make sure you get your gas appliances serviced by a Gas Safe Registered Engineer.
  • Always use a Gas Safe Registered engineer to fit, fix and service your gas appliances. It’s the law.
  • The Priority Service Register helps us look after those who need it most. Sign up if you’re eligible.
  • Know your numbers: If you smell gas, or suspect the presence of CO, call us on 0800 111 999 at any time of day or night.

Wales & West Utilities Head of Emergency & Metering Services, Clive Book said:

“With more households likely to turn their heating on during the next few weeks, we are reminding people to get ready for winter by making sure their gas appliances are fitted and working correctly.

“We are also urging people to save the National Gas Emergency Number 0800 111 999 in your phone and call it immediately if you smell gas or suspect the presence of CO

“Remember if you smell gas or are worried about gas safety, you can call 0800 111 999 at any time, day or night, 365 days a year.

“Now’s the time to get ready for winter – it may save your life.”

To find out more about Gas Safety please visit our winter safety page. 

Wales & West Utilities has a team of more than 1000 trained and experienced engineers to help serve the 7.5m people across the south west of England and Wales that rely on its gas emergency and pipeline services. If anyone smells gas, thinks they have a gas leak, or suspects carbon monoxide poisoning, they should call us on 0800 111 999 and our engineers will be there to help, day or night. 

Our team is also working on a multi-million pound, 30-year gas pipe investment programme which began in 2002. Old metal pipes within 30 metres of buildings are being upgraded to new long-lasting plastic pipes with a lifespan of more than 80 years, to make sure homes and businesses continue to receive a safe and reliable gas supply now and in the future.