Wales & West Utilities is to begin a scheme to upgrade over 60 metres of gas pipe in the Church Street area of St. Austell.

Starting on 3 September, the work is essential to keep the gas flowing to heat homes and power businesses in the area. It is anticipated it will take 5 weeks to complete.

Ahead of the scheme Wales & West Utilities has been working closely with Cornwall Council. To keep the local community, road users and colleagues safe whilst work is ongoing it has been agreed that a road closure will be in place on Church Street, from the junction of High Cross Street with South Street to Victoria Place between 17 September and 8 October. A diversion route will be clearly signposted, and a team will be on site to coordinate traffic and guide delivery vehicles.

Programme Controller Assistant Roxanne Whittaker is the project manager for this work and said:

“We know that working on roads like these is not ideal, but it really is essential to make sure we keep the gas flowing to homes and businesses in the area, and to make sure the gas network is fit for the future. We’ll have a team of gas engineers on site throughout the project to make sure our work is completed as safely and as quickly as possible while keeping disruption to a minimum.

“We’re very aware of the effect that our work can have on communities and commuters. We’re working closely with Cornwall Council to agree the best way to get this essential work done while causing the least inconvenience.”

Our Customer Service Team is ready to take your call if you have any questions about our work. You can contact them on freephone 0800 912 2999 or

Alternatively, you can contact us on Twitter @WWUtilities or

Wales & West Utilities has a team of more than 1000 trained and experienced engineers to help serve the 7.5m people across the south west of England and Wales that rely on its gas emergency and pipeline services. If anyone smells gas, thinks they have a gas leak, or suspects carbon monoxide poisoning, they should call us on 0800 111 999 and our engineers will be there to help, day or night. 

Our team is also working on a multi-million pound, 30-year gas pipe investment programme which began in 2002. Old metal pipes within 30 metres of buildings are being replaced with new long-lasting plastic pipes with a lifespan of more than 80 years, to make sure homes and businesses continue to receive a safe and reliable gas supply now and in the future.