We are currently experiencing issues with our online payment portal. If you are having difficulties using the portal, please contact our team on 02920 278991 to make a payment over the phone. 

Thank you for your patience while we work to resolve the issue as soon as possible. 

Close alert panel

Wales & West Utilities is to start work on a £175,000 gas pipe investment scheme in Exmouth which will make sure that local homes and businesses continue to receive a safe and reliable gas supply to the area for years to come.

The essential work will involve replacing 760 metres of old metal gas pipes with new plastic ones and will start on 4 January 2017. It is expected to be finished by the summer.

Ahead of the scheme, Wales & West Utilities is inviting local people to a public drop-in information event so that they can come and find out more about the work. The event will be held on Tuesday 29 November 2016 at All Saints Church Hall, Exeter Road, EX8 1QD between 3:30pm and 7pm.  

In planning the work, and to make sure there is the minimum disruption to the local community and road users, the scheme has been split into six phases which will involve working along Exeter Road. Partial road closures will be in place whilst work takes place.

Wales & West Utilities Programme Controller for the South West, Jim Lee, said:

“This essential work is complex and that’s why we are inviting local people to find out more about the plans and how the work will impact them.

“We know that working in areas like this is not ideal, but it really is essential to support the area into the future.

“Replacing old metal gas pipes can be challenging and depending on what we find when we start work, our plans may need to change. We will make sure local people are kept updated of our progress.  

“We would like to thank local people in advance for their understanding while we do this essential work.”

Once we start work, people can always approach the team on site with any questions. Our Customer Service Team is also ready to take your call if you have any questions about our work. You can contact them on free phone 0800 912 2999 or by enquiries@wwwutilities.co.uk. Alternatively, you can contact us on Twitter @WWUtilities or Facebook.com/WWUtilities.  

Work in Exmouth is part of Wales & West Utilities multi-million pound, 30-year gas pipe investment programme across Wales and the south west of England which began in 2002. Old metal pipes within 30 metres of buildings are being replaced with new long-lasting plastic pipes with a lifespan of more than 80 years, to make sure homes and businesses continue to receive a safe and reliable gas supply now and in the future.

Wales & West Utilities, the gas emergency and pipeline service that serves Wales and the south west of England, puts customers at the heart of the business and is rated the top utility company in the UK for customer service. If anyone smells gas, thinks they have a gas leak, or suspects carbon monoxide poisoning, they should call us on 0800 111 999 and our engineers will be there to help, day or night.