Wales & West Utilities is to kick off the new year with a gas pipe upgrade scheme in the Dawlish Road area of Exeter.

The work, which will make sure that the gas keeps flowing to heat local homes and power local businesses for years to come, will involve upgrading over 1km of old metal pipes to new plastic ones. Starting on Wednesday 2 January 2019, it is set to take 12 weeks to complete.

To plan the scheme Wales & West Utilities has worked closely with Devon County Council. So the local community and road users are kept safe during the work, traffic management will be in place. This will consist of rolling traffic lights along Dawlish Road and road closures.  All diversion routes will be clearly signposted.

Wales & West Utilities Programme Controller, Roxanne Whittaker, is managing the work and said:

We know that working in areas like this is not ideal, but it really is essential to make sure we keep the gas flowing to homes and businesses in the area, and to make sure the gas network is fit for the future. We’ll have a team of gas engineers on site throughout the project to make sure our work is completed as safely and as quickly as possible while keeping disruption to a minimum.”

Our Customer Service Team is ready to take your call if you have any questions about our work. You can contact them on freephone 0800 912 2999 or

Alternatively, you can contact us on Twitter @WWUtilities or

Wales & West Utilities, the gas emergency and pipeline service that serves the south west of England and Wales, puts customers at the heart of the business and is rated the top utility company in the UK for customer service. If anyone smells gas, thinks they have a gas leak, or suspects carbon monoxide poisoning, they should call us on 0800 111 999 and our engineers will be there to help, day or night. 

The company also has a multi-million pound, 30-year gas pipe investment programme which began in 2002. Old metal pipes within 30 metres of buildings are being replaced with new long-lasting plastic pipes with a lifespan of more than 80 years, to make sure homes and businesses continue to receive a safe and reliable gas supply now and in the future.