Technical Operations Team Member (Technical Service Delivery) - Newport, South Wales

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Who are we?

We are a gas distribution business that services the gas infrastructure across Wales and the south-west of England. We serve our customers and communities with safe, reliable, and affordable energy services whilst investing to create a sustainable future to deliver our carbon-free vision for 2050.

What we’re looking for?

We are looking for a Technical Operations Team Member to focus on being the representative for the Technical Operations Team to the Support Partners and the broader WWU business. They will be responsible for representing the team at Technical Approval Boards, Change Approval Boards, Problem Forums, and other Information Technology Infrastructure Library (ITIL) related activities.

This is a role which will require a suitable level of technical knowledge to be able to maintain constructive conversations both internally and with external parties.

We’ll trust you to:

• Ensure the smooth running of the infrastructure by supporting the technical team in maintaining adherence to WWU’s technical standards and best practices.
• Assist in identifying and remediating technical issues proactively, focusing on minimising service disruptions and ensuring high service availability.
• Identify and manage the mitigation of technical and service risks within the environment.
• Collaborate closely with the Cyber Security team to support vulnerability remediation, using risk assessments and threat profiles to guide actions and mitigate security risks.
• Lead, manage, and develop a small team, setting clear goals, driving performance, and fostering a collaborative working environment.

You can read a full job description here.

You’ll need to have:

• Proven knowledge and experience with operating within an ITIL based environment, particularly in relation to Incident Management, Capacity Management, Change Management and Problem Management.
• Working knowledge of Windows Operating Systems, Unix/Linux systems, VMware, and related technologies.
• Strong people skills and the ability to work independently or as part of a team, while maintaining a customer-centric approach to technical delivery and problem resolution. The ability to communicate complex technical information clearly to non-technical stakeholders.

• Experience with CNI-specific regulatory requirements, such as NIS Regulations, and awareness of resilience and operational continuity in critical environments.

Essential:

• Degree level education in Information Technology, Computer Science, or related field.
• Proven experience in Technical Service Delivery or a related IT role, demonstrating expertise in fulfilling ITIL functions, especially related to Incident Management, Change Management, Problem Management and Capacity Management.
• Willingness to be able to work outside normal business hours from time to time, to support changes and major incidents.

We would also love to hear about anything else you feel you could add or bring to the role!

As we are a safety critical organisation, all offers of employment are subject to pre-employment drug & alcohol screening.

What’s in it for you?

• A competitive salary starting at £60,000 rising to £69,000
• Hybrid working
• Flexible working opportunities
• 25 days annual leave plus bank holidays which can be tailored to celebrations that reflect your beliefs
• Retirement Savings Plan (pension) with Aviva: 5% employee contribution, with WWU doubling your contribution at 10% - totalling 15%
• 14 x salary Life Insurance linked to membership of the Retirement Savings Plan
• “Choices” flexible benefit scheme options including corporate gym memberships, dental insurance, and health cash-plans
• Access to our Financial Wellbeing Programme - allowing you to manage your benefits flexibly to suit your financial needs
• Enhanced pay for parental leave
• Retail discounts and cashback scheme
• Friends & Family Discount for Three Mobile and Broadband
• Colleague recognition including Annual Celebrating Excellence Awards
• Living Wage Accredited Employer
• Award winning employer for ‘Outstanding Contribution to Workplace Health and Wellbeing’ and leading the industry in championing equality, diversity and inclusion
• Annual salary review
• Discretionary annual bonus
• Company Sick Pay
• In-house Occupational Health Team
• Employee Assistance Programme
• Comprehensive training

The way we do things

Our Ambition, Priorities and Values inform everything we do as a business – from our strategic planning to the performance management of our colleagues. Our values underpin everything we do, and we are committed to creating a working environment that supports and fosters diversity, inclusion and equity, where all of our colleagues feel valued and supported to contribute to their full potential.

We are focused on creating a culture where it doesn’t matter about gender, race, sexuality or disability; it’s about our colleagues’ skills, the way we do things and how we live our values.

You can find out more here.

Interested?

If you think you’d make a good addition to the team, we would love to hear from you!

To apply, click the link below.

If you would prefer to complete your application form in an alternative format such as Microsoft Word or would like to discuss the role in a little more detail, please contact us at recruitment@wwutilities.co.uk or on 07971 038 982.

You can also ask us about flexible working practices that may be available or tell us if you have any special requirements during the application process.

Apply online now