Despatcher - Newport, South Wales

Accessibility

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Who are we?

We are a gas distribution business that services the gas infrastructure across Wales and the south-west of England. We serve our customers and communities with safe, reliable, and affordable energy services whilst investing to create a sustainable future to deliver our carbon-free vision for 2050.

What we’re looking for?

We’re looking for a Despatcher to join our Despatch & Metering department to receive emergency jobs, log and despatch work to field-based engineers ensuring all emergency, repair, replacement, maintenance and connection work is issued within standards of services and in a safe and effective manner ensuring compliance with legislation, policies and procedures.

We’ll trust you to:

• Despatch all emergency related work received from National Grid ensuring issued & monitored to achieve standards of service.
• Maintain an up to date knowledge of appropriate legislation, policies, procedures and standards of service
• Work with Operations to ensure that all calls are responded to within the set standards of service, and monitor compliance
• Compile and maintain the standby rota for the Network
• Support the BCM process for all despatch activities and systems

You can read a full job description here.

You’ll need to have:

• Good computer skills and need to be able to work under pressure within tight timescales.
• Knowledge of relevant legislations, policies and procedures and a clear understanding of the Wales & West Utilities business, in particular, Operations
• Excellent communication, organisational and administrative skills along with good telephone manners.
• Preferred experience of despatching work, standby rotas and experience of organising teams.

We would also love to hear about anything else you feel you could add or bring to the role!

As we are a safety critical organisation, all offers of employment are subject to pre-employment drug & alcohol screening.

What’s in it for you?

A competitive salary starting at £33,550 rising to £38,341

26% shift allowance on top of your salary

25 days annual leave plus bank holidays which can be tailored to celebrations that reflect your beliefs

Retirement Savings Plan (pension) with Aviva: 5% employee contribution, with WWU doubling your contribution at 10% - totalling 15%

14 x salary Life Insurance linked to membership of the Retirement Savings Plan

“Choices” flexible benefit scheme options including corporate gym memberships, dental insurance, and health cash-plans

Access to our Financial Wellbeing Programme - allowing you to manage your benefits flexibly to suit your financial needs

Enhanced pay for parental leave

Retail discounts and cashback scheme

Friends & Family Discount for Three Mobile and Broadband

Colleague recognition including Annual Celebrating Excellence Awards

Living Wage Accredited Employer

Award winning employer for ‘Outstanding Contribution to Workplace Health and Wellbeing’ and leading the industry in championing equality, diversity and inclusion

Annual salary review

Discretionary annual bonus

Company Sick Pay

In-house Occupational Health Team

Employee Assistance Programme

Comprehensive training

The way we do things

Our Ambition, Priorities and Values inform everything we do as a business – from our strategic planning to the performance management of our colleagues. Our values underpin everything we do and we are committed to creating a working environment that supports and fosters diversity, inclusion and equity, where all of our colleagues feel valued and supported to contribute to their full potential.

We are focused on creating a culture where it doesn’t matter about gender, race, sexuality or disability; it’s about our colleagues’ skills, the way we do things and how we live our values.

You can find out more here.

Interested?

If you think you’d make a good addition to the team, we would love to hear from you!

To apply, click the link below.

If you would prefer to complete your application form in an alternative format such as Microsoft Word or would like to discuss the role in a little more detail, please contact us at recruitment@wwutilities.co.uk or on 07971 038 982.

You can also ask us about flexible working practices that may be available or tell us if you have any special requirements during the application process.

Apply online now