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Emergency services working together to deliver for Cornwall residents

Posted on: 15/05/2017

A partnership between Wales & West Utilities and Cornwall Fire, Rescue and Community Safety Service is helping to raise awareness of the support that people can receive.

Wales & West Utilities, the gas emergency and pipeline service across Cornwall, has strengthened its links with the local Cornwall Fire, Rescue and Community Safety Service and now, working in partnership, they are working to raise awareness of the support that they can provide.

 

 

As part of its current ‘Home Fire Safety Checks’ and future ‘Living Safe and Well’ visits, Cornwall Fire, Rescue and Community Safety Servicewill be distributing carbon monoxide alarms and information on how to keep safe what is known as the ‘silent killer’. The Cornwall Fire, Rescue and Community Safety Service will also be able to give the people it visits information on other schemes Wales & West Utilities runs to help those most in need, including signing people up to the Priority Services Register, connecting them to the gas network through the Warm Home Assistance scheme and installing Gas Isolation Valves to help older people stay in their homes for longer.

Wales & West Utilities is the current Business in the Community (BITC) Wales Responsible Large Business of the Year, recognised for its commitment to responsible business and success in embedding responsible business practices throughout its operations. 

Cornwall Fire, Rescue and Community Safety Service, Paula Wellings, Casualty Reduction Manager said:

“We are very pleased to be involved in this scheme with Wales & West Utilities; supplying carbon monoxide detectors along with additional safety advice and awareness of features such as ‘shut off valves’ for gas appliances to help protect our most vulnerable residents.”

Sarah Hopkins, People & Engagement Director at Wales & West Utilities said:

“As a values-based business we’re keen to work with partners that share our way of doing things and our priorities of customer service and safety, so we’re delighted to be working with Cornwall Fire, Rescue and Community Safety Service. We recently met the exacting British Standard 18477 for our work in supporting vulnerable customers but there is always more we can do, and partnerships are a key way we can help deliver for those who need us most right across the communities we serve.”

Wales & West Utilities, the gas emergency and pipeline service, takes pride in serving Wales and the south west of England. If anyone smells gas, thinks they have a gas leak, or suspects carbon monoxide poisoning, they should call us on 0800 111 999 and our engineers will be there to help, day or night. 

The company also has a multi-million pound, 30-year gas pipe investment programme which began in 2002. Old metal pipes within 30 metres of buildings are being replaced with new long-lasting plastic pipes with a lifespan of more than 80 years, to make sure homes and businesses continue to receive a safe and reliable gas supply now and in the future.