North Wales utilities

The utility firms responsible for North Wales’ electricity and gas networks have joined forces to reassure the community that they are continuing to work to keep energy flowing throughout the new coronavirus restrictions.

Wales & West Utilities and SP Energy Networks will be working round the clock to make sure you have a safe and reliable electricity and gas supply alongside responding to emergencies.

Energy network companies have been working together with the UK and Welsh Governments, regulator Ofgem and their trade unions to ensure they keep colleagues and customers safe at all times.

Engineers from Wales & West Utilities and SP Energy Networks will be taking similar coronavirus precautions including:

  • Washing their hands with soap and water or using hand sanitiser before entering customers’ homes.
  • While in customer’s homes, they will wear face coverings and eye protection.
  • While working in the street, they will either be working in a bubble or social distance as far as possible and would urge local people who may be passing to keep 2 metres away from work sites.

Our engineers will continue to work round the clock, keeping the gas flowing safely so you’re safe and warm at home.

We really appreciate the support of local people at this challenging time, and we would like to remind you that if you do smell gas, or suspect the presence of carbon monoxide, call 0800 111 999 straight away.

Before visiting, you’ll be asked if you, or anyone in your household, is experiencing coronavirus symptoms or self-isolating. A gas engineer will still come and help: but teams will take some additional precautions to keep us all safe.

And when we are working in the road, or in local homes and businesses, our engineers will all be following clear guidelines to keep themselves and our customers safe.

Rob Long, Wales & West Utilities Chief Operating Officer

We have an incredibly reliable energy network and our priority is to keep the power flowing for customers, as it has been throughout the pandemic.

We have plans in place to keep both our staff and customers safe and ensure critical infrastructure sites across the region receive the electricity supply required.

We know our customers are relying on us now, more than ever, to keep them safe and warm by ensuring the power continues to flow during these challenging circumstances and they can rest assured our teams will be committed to ensuring that happens.

Liam O’Sullivan, District General Manager at SP Energy Networks

All energy providers are united in our determination to ensure that we continue to provide a safe and reliable service for our customers.

We would like to thank all of you for your support, patience and understanding as we work to keep the lights on and your homes heated. We are essential service providers and we would like to assure you that our control and call centres are fully operational 24 hours a day.

We have established Covid-19 measures in offices, depots and field work to ensure our staff and customers are safe. As usual, if you experience a power cut or see something that is unsafe we would ask you to ring 105 or contact us via our website.

Graham Halladay, Western Power Distribution’s Operations Director

Energy companies are also urging people who are over 60, live with a child under five, live with a chronic health condition or who would be vulnerable to the effects of a power cut to consider joining the Priority Service Register (PSR).

Joining the PSR is free and enables energy companies to provide extra support when needed.