Wales & West Utilities, the gas emergency and pipeline service that serves Wales and the south west of England, has been awarded Silver accreditation against the Investors in People Standard, demonstrating their commitment to high performance through good people management.

Wales & West Utilities uses its extensive network of pipes to transport gas to homes and businesses throughout Wales and the south west of England. The company responds to gas emergencies and invests £2m a week connecting new homes and businesses and upgrading old metal pipes to new plastic ones to make sure the communities it serves receive a safe and reliable gas supply for generations to come.

Some of the Wales & West Utilities team at their head office in Newport.

With its head office in Newport, south Wales, Wales & West Utilities employees more than 1400 people across its operating area.

Investors in People is the international standard for people management, defining what it takes to lead, support and manage people effectively to achieve sustainable results. Underpinning the Standard is the Investors in People framework, reflecting the latest workplace trends, essential skills and effective structures required to outperform in any industry. Investors in People enables organisations to benchmark against the best in the business on an international scale.

Commenting on the award, Wales & West Utilities People & Engagement Director Sarah Hopkins said:

“As a company we’ve always been investors in pipe, and we’re so proud now to be accredited as Investors in People too! Since we started operations in 2005 we’ve been focussed on delivering outstanding service to our customers – keeping them safe and warm. We have only been able to do this by investing in our people, recruiting more than 160 new apprentices and graduates as well as upskilling colleagues, making sure they have all the skills, confidence and innovative thinking to build our business long into the future.

“We want to be a company people aspire to work for, and as a values driven business we recognise the importance of supporting colleagues in all aspects of their life. We’ve recently launched a comprehensive Wellbeing Strategy, supporting our colleague’s mental and physical health. 

“A people focussed approach is essential to make sure a company is a great employer, and we’re so proud to have achieved this prestigious accreditation.”

Paul Devoy, Head of Investors in People, said:

“We’d like to congratulate Wales & West Utilities, Investors in People accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to success. Wales & West Utilities should be extremely proud of their achievement.”

For more information about Investors in People please visit