We are currently experiencing issues with our online payment portal. If you are having difficulties using the portal, please contact our team on 02920 278991 to make a payment over the phone. 

Thank you for your patience while we work to resolve the issue as soon as possible. 

Close alert panel

Wales & West Utilities has been recognised by Business in the Community (BITC) for its commitment to responsible business and success in embedding responsible business practices throughout its operations.

The company won the Principality Building Society sponsored Responsible Large Business of the Year Award and was recognised by charity BITC for integrating sustainability practices into its business and supporting a number of charities and causes in Wales and across its operating area. It also received a ‘Highly Commended’ in the Environmental Leadership Award.

Wales & West Utilities chief executive, Graham Edwards, said:

“It is an honour to receive this Responsible Business Award because it shows what a positive impact businesses can make when they take a responsible approach to society - an approach that goes well beyond normal financial and operational business performance

As one of the largest businesses in Wales and the south west of England, we believe we have a responsibility to go beyond the normal business measures and support the wider society wherever we can. There is no one single thing that was recognised in our award, but rather a view of the collective actions we take as a responsible business. We’re delighted.”

The award was given to Wales & West Utilities at a ceremony held at Cardiff City Stadium last week.

Rosie Sweetman, director at Business in the Community Cymru, said:

"Wales & West Utilities have put their values at the heart of what they do and truly embedded responsible business through their operations and decision making; it was great to see the baton of Wales Responsible Large Business of the Year being passed from Principality Building Society to another leading Welsh company.”

Wales & West Utilities has a team of more than 1000 trained and experienced engineers to help serve the 7.5m people across the south west of England and Wales that rely on its gas emergency and pipeline services. If anyone smells gas, thinks they have a gas leak, or suspects carbon monoxide poisoning, they should call us on 0800 111 999 and our engineers will be there to help, day or night. 

Our team is also working on a multi-million pound, 30-year gas pipe investment programme which began in 2002. Old metal pipes within 30 metres of buildings are being replaced with new long-lasting plastic pipes with a lifespan of more than 80 years, to make sure homes and businesses continue to receive a safe and reliable gas supply now and in the future.