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We’re so sorry about the damage to your homes in the last few days.

At Wales & West Utilities – we look after the pipes that keep the gas flowing to your home, and we want to reassure you that we will do everything we can to make sure you can get you back into your home as safely and as quickly as possible.

Here's what you need to know...

If you have been affected by the flooding and you want to return to your home, please call us on 02921 675030. We will arrange a time for you to meet one of our engineers at our Customer Support vehicle. This will be parked near the junction of Drummau Road, Dynevor Road and The Highlands. Our team will be on site from 8am to 6pm.

Our engineer will accompany you to your home and confirm the work we need to do to get your gas flowing again safely.

  • If your home is dry, then we will complete a gas safety check, and safely relight your gas appliances. This is a free service.
  • If your home has been wet, or there is a problem with your internal pipe work or your appliances, we may not be able to relight your gas appliances straightaway. You will need to contact a Gas Safe Registered Engineer to check your appliances first. We will help you make these arrangements.
  • If your home is damaged or has flood water or silt inside, we will make sure your gas is turned off and your home is safe. We will not be able to turn the gas back until your home is structurally secure and the water and/or silt is removed. Once that is done, all your gas appliances will need to be checked by a Gas Safe Engineer. We can help you make these arrangements.

When our engineers visit your home, they will be taking precautions to protect against Covid-19 Coronavirus. This includes:

  • Washing their hands with soap and water or using hand sanitiser before entering.
  • While in your home, they will wear face coverings and eye protection, and may ask you to open windows and stand in another room while they are working.

If you have any questions about what work may be needed at your home, contact our Customer Service Team on 02921 675030 or by email at enquiries@wwutilities.co.uk.

We will do everything we can to support you at his challenging time.