Wales & West Utilities is to start work on a £37,000 gas pipe investment scheme in Axminster which will keep the gas flowing to heat homes and power businesses in the area, so you and your family are safe and warm for generations to come.

The essential work will start on 6 January 2020 on South Street and, barring any engineering difficulties, is expected to be finished by the end of February.

Ahead of the scheme, Wales & West Utilities is inviting local people to a public drop-in information event so that they can come and find out more about the work.

The event will be held between 1-7pm on Tuesday 3 December at Guildhall, 5 West St, Axminster, EX13 5NX.

Wales & West Utilities has worked closely with Devon County Council to carefully plan this work to minimise disruption and all businesses in the area will be open as usual throughout.

It has been agreed that to keep the local community, road users and our colleagues safe, a traffic management plan will be in operation throughout the work.

We know that working on roads like these is not ideal, but it really is essential to make sure we keep the gas flowing to homes and businesses in the area, and to make sure the gas network is fit for the future.

While most of the gas network is underground and out of sight, it plays a central role in the daily lives of people across Axminster. Whether it’s heating your home, making the family dinner or having a hot bath, we understand how important it is for your gas supply to be safe and reliable and there when you need it.

We’re looking forward to speaking to local people, letting them know what we have planned and how we’ll be working hard to keep disruption to a minimum.

Programme Controller, Roxanne Whittaker

Our Customer Service Team is ready to take your call if you have any questions about our work. You can contact them on freephone 0800 912 2999 or

Alternatively, you can contact us on Twitter @WWUtilities or Wales & West Utilities, the gas emergency and pipeline service that serves the south west of England and Wales, puts customers at the heart of the business and is rated the top utility company in the UK for customer service.

If anyone smells gas, thinks they have a gas leak, or suspects carbon monoxide poisoning, they should call us on 0800 111 999 and our engineers will be there to help, day or night.

The company also has a multi-million pound, 30-year gas pipe investment programme which began in 2002. Old metal pipes within 30 metres of buildings are being upgraded to new long-lasting plastic pipes with a lifespan of more than 80 years, to make sure homes and businesses continue to receive a safe and reliable gas supply now and in the future.