Metering Administrative Assistant
Accessibility
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Who are we?
We are a gas distribution business that services the gas infrastructure across Wales and the south-west of England. We serve our customers and communities with safe, reliable, and affordable energy services whilst investing to create a sustainable future to deliver our carbon-free vision for 2050.
What we’re looking for?
We’re looking for metering administrative assistant to provide a range of administrative assistance to the metering back office and provide a timely delivery of all back-office activities and processes ensuring that all systems and records are updated to meet our contractual obligations.
The main focus in this role will be to provide Operational support, back-office activities and processes linked to Emergency Metering Services (EMS) and Network Services, including forecasting and planning of all Operational activities.
We’ll trust you to:
- Deliver our metering processes to ensure that we deliver a first-class service which exceeds our external customers’ expectations and maintain our reputation
- Operate office systems, process documents, maintain accurate records and access information in support of departmental activities
- Assist in supporting departmental activities by carrying out clerical duties, such as arranging travel and meetings, receiving and collating information and processing documents and correspondence in line with guidelines and procedures
- Work within and promote the philosophy of safe team working and development across all WWU activities to achieve business objectives and continuously improve performance
You can read a full job description here.
You’ll need to have:
- A basic knowledge of meter work activities including Industrial & Commercial is desirable but not essential
- Knowledge of the appropriate legislation, policies and procedures surrounding the metering business and an understanding of WWU’s contractual obligations
- Experience in maintaining both paper and system records
- A high standard of keyboard skills and a working knowledge of standard Microsoft applications
We would also love to hear about anything else you feel you could add or bring to the role!
As we are a safety critical organisation, all offers of employment are subject to pre-employment drug & alcohol screening.
What’s in it for you?
- A competitive salary starting at £27,067 rising to £33,833
- Hybrid working
- Flexible working opportunities
- 25 days annual leave plus bank holidays which can be tailored to celebrations that reflect your beliefs
- Retirement Savings Plan (pension) with Aviva: 5% employee contribution, with WWU doubling your contribution at 10% - totalling 15%
- 14 x salary Life Insurance linked to membership of the Retirement Savings Plan
- “Choices” flexible benefit scheme options including corporate gym memberships, dental insurance, and health cash-plans
- Access to our Financial Wellbeing Programme - allowing you to manage your benefits flexibly to suit your financial needs
- Enhanced pay for parental leave
- Retail discounts and cashback scheme
- Friends & Family Discount for Three Mobile and Broadband
- Colleague recognition including Annual Celebrating Excellence Awards
- Living Wage Accredited Employer
- Award winning employer for ‘Outstanding Contribution to Workplace Health and Wellbeing’ and leading the industry in championing equality, diversity and inclusion
- Annual salary review
- Discretionary annual bonus
- Company Sick Pay
- In-house Occupational Health Team
- Employee Assistance Programme
- Comprehensive training
The way we do things
Our Ambition, Priorities and Values inform everything we do as a business – from our strategic planning to the performance management of our colleagues. Our values underpin everything we do and we are committed to creating a working environment that supports and fosters diversity, inclusion and equity, where all of our colleagues feel valued and supported to contribute to their full potential.
We welcome applications from people with different backgrounds, identities, experiences and perspectives. Our recruitment decisions are based on the skills, experience and potential candidates bring to the role, together with how they demonstrate our values.
You can find out more here.
Interested?
If you think you’d make a good addition to the team, we would love to hear from you!
To apply, click the link below.
If you would prefer to complete your application form in an alternative format such as Microsoft Word or would like to discuss the role in a little more detail, please contact us at recruitment@wwutilities.co.uk or on 07971 038 982.
You can also ask us about flexible working practices that may be available or tell us if you have any special requirements during the application process.