Dear customer,

We are upgrading our IT systems today, which may limit the ways we can help you.

You may prefer to call us back on Tuesday 8am when these updates will be complete or email us at enquiries@wwutilities.co.uk, otherwise hold the line and an advisor will help where they can.

If you can smell gas, or if your gas supply has been interrupted unexpectedly, please call 0800 111 999

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Smell Gas? 0800 111 999 Smell Gas?
VCMA Projects

Our Vulnerability and Carbon Monoxide Allowance projects are focussed on delivering fuel poor and Carbon Monoxide (CO) safety initiatives through a range of different services, including:

  • Income maximisation
  • Energy efficiency advice
  • Priority Services Register (PSR) awareness and referrals
  • CO safety messaging and awareness

Our strategy is to engage with stakeholders, utilise feedback and undertake research to determine the greatest need of support required across our communities. Our strategy and approach is defined by four key pillars.