⚠️ Gas Supply Update – Kingsbridge, Devon

Following damage to our gas main near Kingsbridge, gas supplies remain impacted in the area. Our team worked through the night on a very challenging repair, which has now been successfully completed.

Supporting Vulnerable Customers
We’re continuing to visit customers on the Priority Services Register to provide alternative cooking and heating facilities. If you know someone vulnerable, please check in on them. If you still need assistance, speak to one of our engineers working in the area.

Restoring Supplies
To safely restore gas, we need to visit every property with a gas supply and turn it off at the control valve near the meter. Our engineers have already started this process, and we’ve brought in extra teams to help.
Please make every effort to be home when our engineers call—this will speed up the process. Once all properties are switched off (likely by late afternoon), we’ll begin restoring supplies.
We’ll need to visit each property again to turn the gas back on safely. If you’re not home, we’ll leave a card with details on how to contact us.

Important Safety Information
If you smell gas, call the National Gas Emergency line on 0800 111 999.
Our engineers carry ID badges. You can verify their identity by calling 0800 316 0478.

Thank you for your patience as we work to restore supplies safely. We’ll provide another update later today.

Click here for updates.

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Smell Gas? 0800 111 999 Smell Gas?

Work on the A371 between Easton and Haybridge.

Posted: 03/02/2017

Wales & West Utilities is to start work to improve the gas network on the A371 between Easton and Haybridge.

The work, which will start on Monday, involves upgrading 100 metres of old metal pipes to new longer lasting plastic ones to keep the gas flowing to homes and businesses now and in the future. It is anticipated to be complete by the 24 March. During the work two sets of two-way traffic lights will be in place along the A371 to ensure the work is completed as safely as possible.

Wales & West Utilities has worked closely with Somerset County Council to plan this essential work and to keep inconvenience to road users to a minimum.

Barry Sale, Wales & West Utilities Programme Controller for Somerset said:

“We want to let road users know that our work may have an effect on travelling times in the area.

“Unfortunately, working on roads like this is never easy but we will work as quickly and as safely as possible to make sure that we get the job finished with minimal disruption for local people.”

Our Customer Service Team is ready to take your call if you have any questions about our work. You can contact them on free phone 0800 912 2999 or by enquiries@wwwutilities.co.uk. Alternatively, you can contact us on Twitter @WWUtilities or Facebook.com/WWUtilities.  

Wales & West Utilities, the gas emergency and pipeline service, brings energy to 7.5m people across the south west of England and Wales. If anyone smells gas, thinks they have a gas leak, or suspects carbon monoxide poisoning, they should call us on 0800 111 999 and our engineers will be there to help, day or night. 

The company also has a multi-million pound, 30-year gas pipe investment programme which began in 2002. Old metal pipes within 30 metres of buildings are being upgraded to new long-lasting plastic pipes with a lifespan of more than 80 years, to make sure homes and businesses continue to receive a safe and reliable gas supply now and in the future.

Published date: 03/02/2017

Tags

Gas pipe upgrades