Third party damage caused to gas main near Kingsbridge
4 January 2026, 19:30
Since early this morning, our teams have been working tirelessly to visit the 4,600 properties which have been affected by the third party damage caused to our gas main near Kingsbridge.
We have over 100 engineers – many drafted in from elsewhere across our network - working across the areas and we have already visited 90% of properties.
As a result of isolating the majority of properties in Malborough, we have been able to commence restoring gas supplies there this afternoon. Our teams will continue working late into the evening visiting as many properties as they can and will continue from first thing tomorrow morning.
While our teams have also made good progress accessing properties in Kingsbridge and Salcombe, we still have a number of properties where we have not been able to gain access. Our teams will continue trying into this evening and from first thing and we really do urge people to ensure someone is at the property so that we can have access to isolate the supply. The quicker we can isolate the majority of supplies in these area, the quicker we can commence restoring supplies.
We continue to appreciate everyone’s patience as we work to restore supplies and would value people’s support in enabling us to gain access to properties.
4 January 2026, 15:30
Following damage caused by a third-party to our gas main near Kingsbridge in Devon, gas supplies to around 4,600 properties have been impacted in Kingsbridge, Malborough and Salcombe.
Our team worked into the night repairing the pipe on what was a very challenging repair and this was completed successfully.
Vulnerable Customers
We are continuing our work to support customers in the area registered on the Priority Services Register by providing them with alternative cooking and heating facilities. We continue to ask anyone who is aware of a family member or neighbour who may be vulnerable to check in on them. If anyone is aware of someone that still requires alternative heating or cooking facilities then we have supplies at Malborough Village Hall and at Salcombe (Rugby Club) which people can come and collect.
Also, if any customer on the Priority Service Register is concerned about not being able to prepare a meal, we advise them to contact us.
Supply Restoration Update
As part of the process to restore supplies, we are continuing to visit every property with a gas supply and switch off the supply at the control valve which is located near the meter. We have over 100 engineers working across the areas and we have already visited 60% of properties. It will really help speed up the process for restoring the gas if people can make every effort to be in today when our engineers call. We have also drafted in additional engineers from elsewhere across our network to support with this work.
Malborough
As we have now isolated the majority of properties in Malborough, we are now in a position to begin restoring supplies to this area. Customers are reminded that in order for this to be done safely, one of our engineers will need to visit each property again to ensure their gas is turned back on safely. We will visit each property as quickly as we can but we ask people remain patient and bear with us as we try to get to everyone as quickly as we can.
Kingsbridge
Our engineers are continuing to work hard to isolate supplies and we have already visited 62% of properties there. We have 60 people working as hard as they can to visit the remaining properties as quickly as they can.
Salcombe
Our engineers are also continuing to work hard to isolate supplies here and we have already visited 55% of properties there. We have 40 people working as hard as they can to visit the remaining properties as quickly as they can.
Important information
If for whatever reason you are not in when we call, we will leave a card with information on how to contact us to have your gas supply returned safely.
If at any point anyone smells gas, please call the National Gas Emergency line on 0800 111 999.
We also remind customers that our engineers will have their ID badges with them and will be happy for you verify their identification by calling our ID verification line on 0800 316 0478.
Thank you
We continue to appreciate everyone’s patience as we work to restore supplies and would like to thank people for this. We will provide a further update later today”.
4 January 2026, 08:00
Following damage caused by a third-party to our gas main near Kingsbridge in Devon, gas supplies have been impacted to customers in the area, as well as in Malborough and Salcombe.
Our team has worked into the night repairing the pipe on what was a very challenging repair and this was completed successfully.
Vulnerable Customers
We are continuing our work to visit customers in the area registered on the Priority Services Register to provide them with alternative cooking and heating facilities. We continue to ask anyone who is aware of a family member or neighbour who may be vulnerable to check in on them. If anyone still requires assistance, please speak with one of our engineers who are working throughout the area.
Supply Restoration Process
As part of the process to restore supplies, we will need to visit every property with a gas supply and switch off the supply at the control valve which is located near the meter. Our teams of engineers have already commenced visiting properties to complete this work. It will help speed up the process for restoring the gas if people can make every effort to be in today when our engineers call. We have also drafted in additional engineers from elsewhere across our network to support with this work.
Once this has been completed, which likely will be by late afternoon, we will then be in a position to begin returning gas supplies to properties. Customers are advised that in order for this to be done safely, we will need to visit each property again to ensure their gas is turned back on safely. We will visit each property as quickly as we can but we ask people remain patient and bear with us as we try to get to everyone as quickly as we can.
If for whatever reason you are not in when we call, we will leave a card with information on how to contact us to have your gas supply returned safely.
If at any point anyone smells gas, please call the National Gas Emergency line on 0800 111 999.
We also remind customers in the area that our engineers will have their ID badges with them and will be happy for you verify their identification by calling our ID verification line on 0800 316 0478.
We continue to appreciate everyone’s patience as we work to restore supplies. We will provide a further update during the course of the day.
4 January 2026, 00:01
Following damage caused by a third-party to our gas main near Kingsbridge in Devon, gas supplies have been impacted to customers in the area, as well as in Malborough and Salcombe.
Our team has worked into the night repairing the pipe on what is a very challenging repair and will continue to work until it is completed.
Vulnerable Customers
“We are continuing our work to visit customers in the area registered on the Priority Services Register to provide them with alternative cooking and heating facilities. We continue to ask anyone who is aware of a family member or neighbour who may be vulnerable to check in on them. If anyone still requires assistance, please speak with one of our engineers who are working throughout the area.
Supply Restoration Process
As part of the process to restore supplies, we will need to visit every property with a gas supply and switch off the supply at the control valve which is located near the meter. Our teams of engineers have already commenced visiting properties to complete this work. It will help speed up the process for restoring the gas if people can make every effort to be in today when our engineers call. We have also drafted in additional engineers from elsewhere across our network to support with this work.
Once this has been completed, which likely will be by late afternoon, we will then be in a position to begin returning gas supplies to properties. Customers are advised that in order for this to be done safely, we will need to visit each property again to ensure their gas is turned back on safely. We will visit each property as quickly as we can but we ask people remain patient and bear with us as we try to get to everyone as quickly as we can.
If for whatever reason you are not in when we call, we will leave a card with information on how to contact us to have your gas supply returned safely.
If at any point anyone smells gas, please call the National Gas Emergency line on 0800 111 999.
We also remind customers in the area that our engineers will have their ID badges with them and will be happy for you verify their identification by calling our ID verification line on 0800 316 0478.
We continue to appreciate everyone’s patience as we work to restore supplies. We will provide a further update during the course of the day.
3 January 2026, 22:00
Following damage caused by a third-party to our gas main near Kingsbridge in Devon, gas supplies have been impacted to customers in the area, as well as in Malborough and Salcombe.
Our team is working hard to repair the main and they will continue working through the night on this challenging repair.
We are also continuing to visit customers in the area registered on the Priority Services Register to provide them with alternative cooking and heating facilities. We are doing all that we can to reach these customers as quickly as we can and we appreciate people’s continued patience as we work our way around them. We continue to ask anyone who is aware of a family member or neighbour who may be vulnerable to check in on them until we reach them.
We are aware that some information has been issued from a third party advising customers to switch their own gas off. This advice should not be followed at this time. However, if you have followed the advice, please do not switch your gas back on and let us know by calling 0800 912 2999.
We continue to appreciate everyone’s patience as we work to repair the damaged pipe. We will provide a further update in the morning at 9am.
3 January 2026, 18:30
A third-party has damaged our gas main near Kingsbridge in Devon and we are aware that this is affecting gas supplies to customers in the area, as well as in Malborough and Salcombe.
Since being made aware of the damage caused to our pipe, our engineers have been on site planning the necessary repair and are now beginning the process of undertaking the work.
This is a very challenging repair and it is too early at this stage to say how long it will take to fully restore supplies, however customers should be prepared for an interrupted gas supply for a few days. We will be providing further information as the repair work continues to explain what customers can also do to help with restoring supplies.
We have also been working hard making arrangements for customers in the area registered on the Priority Services Register to be provided with alternative cooking and heating facilities. We are working to reach these customers as quickly as we can and would ask for patience as we work our way around them.
In the meantime, we would ask anyone who is aware of a family member or neighbour who may be vulnerable to check in on them until we reach them. We are also liaising with the local council to understand what additional support they can provide.
We would like to thank people for bearing with us as we work to repair the damaged pipe and deal with the disruption it has caused. We will provide a further update in the coming hours.
3 January 2026, 16:30
A third-party has damaged our gas main near Kingsbridge in Devon and we are aware that this is affecting gas supplies to some customers here and in the surrounding area.
We have a team of engineers on site at this moment assessing the damage and planning the necessary repair.
We will provide further update within the next two hours.