⚠️ Gas Supply Update – Kingsbridge, Devon

Our teams worked late into the night continuing efforts to restore gas supplies to customers impacted by the damage to our gas main.

This morning, engineers are already out in Kingsbridge, working through the remaining properties to restore supplies.

In Salcombe, commissioning of the gas main last night was successful, and our teams are also already in the area beginning the process of restoring supplies.


Please make every effort to be at your property today—this will greatly help speed up the process of getting homes back on gas.

We truly appreciate the support and cooperation shown by the community as we work to resolve the situation.

Engineers carry ID badges—verify by calling 0800 316 0478

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Tavistock gas pipe upgrade project

Posted: 04/09/2025

Wales & West Utilities is working in the Plymouth Road area of Tavistock for two weeks.

Work to upgrade the gas pipes in the area will be ongoing between 8 - 21 September and is essential to keep the gas flowing safely to heat and power local homes and businesses, keeping people warm for generations.

As part of the work, the gas emergency and pipeline service has liaised with Devon County Council, and it has been agreed that three-way traffic lights will be in place on Abbey Place, Plymouth Road, and Bedford Square throughout. A diversion for HGVs will also be signposted, taking them along Abbey Place, Dolvin Road, and Abbey Place.

Wales & West Utilities Natalie Raphael is managing this work and said:

“While most of the gas network is underground and out of sight, it plays a central role in the daily lives of people across the wider area. Whether it’s heating your home, making the family dinner, or having a hot bath, we understand how important it is for your gas supply to be safe and reliable and there when you need it.

We know that working in areas like this is not ideal, but it is essential to make sure we keep the gas flowing to homes and businesses in the area, and to make sure the gas network is fit for the future. We’ll have a team of gas engineers on site throughout the project to make sure our work is completed as safely and as quickly as possible while keeping disruption to a minimum.”

Our Customer Service Team is ready to take your call if you have any questions about our work. You can contact them on freephone 0800 912 2999.

Alternatively, you can contact us on X, formerly Twitter @WWUtilities or https://www.facebook.com/wwutilities

Wales & West Utilities, the gas emergency and pipeline service, brings energy to 7.5m people across the south west of England and Wales. If you smell gas, or suspect the presence of carbon monoxide, call them on 0800 111 999 straight away, and engineers will be there to help any time of day or night.