⚠️ Gas Supply Update – Kingsbridge, Devon

Our teams worked late into the night continuing efforts to restore gas supplies to customers impacted by the damage to our gas main.

This morning, engineers are already out in Kingsbridge, working through the remaining properties to restore supplies.

In Salcombe, commissioning of the gas main last night was successful, and our teams are also already in the area beginning the process of restoring supplies.


Please make every effort to be at your property today—this will greatly help speed up the process of getting homes back on gas.

We truly appreciate the support and cooperation shown by the community as we work to resolve the situation.

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Gas upgrade work completes on time in St Austell

Posted: 17/12/2025

Hardworking gas engineers from Wales & West Utilities have finished an essential project to upgrade the gas pipes in the Polmear Road area of St Austell, on time and ahead of Christmas.

The work started in October and was vital to ensure gas continues to flow safely and reliably to homes and businesses across the area, helping to keep people warm for decades to come. The gas emergency and pipeline service liaised with Cornwall Council to plan the work, and traffic management was in place throughout.

Wales & West Utilities' Natalie Raphael managed the upgrade work and said:

“We would like to thank the local community for bearing with us whilst we completed this essential work.

While most of the gas network is underground and out of sight, it plays a central role in the daily lives of people across the area. Whether it’s heating your home, making the family dinner, or having a hot bath, we understand how important it is for your gas supply to be safe and reliable and there when you need it.

“This work was essential to keep the gas flowing to local homes and businesses today, and to make sure the gas network is ready to transport green gases in the future.”

Wales & West Utilities is the gas emergency and pipeline service, delivering energy to over 7.5 million people across Wales and the south west of England. We don’t sell gas; we transport it through an extensive underground network of more than 35,000 kilometres of pipes.

If you smell gas or suspect carbon monoxide, call the National Gas Emergency number on 0800 111 999 immediately. Trained engineers are available 24/7 to respond and keep you safe.