Gas upgrade project starts in Ottery St. Mary

The gas emergency and pipeline service started work this week (7 July) and, barring any engineering difficulties, it will finish by 2 September. It involves working in the Alfington Road area of the town.

The gas emergency and pipeline service has liaised with Devon County Council to plan the work, and it has been agreed that road closures will be in place on both Alfington Road and Pitham Lane throughout.

The works are essential to keep the gas flowing safely to heat and power local homes and businesses, keeping people warm for generations.

Wales & West Utilities Roxanne Whittaker is managing this work and said:

We have been working with the Council to plan these essential works..

We know that working in areas like this is not ideal, but it is essential to make sure we keep the gas flowing to homes and businesses in the area, and to make sure the gas network is fit for the future. We’ll have a team of gas engineers on site throughout the project to make sure our work is completed as safely and as quickly as possible while keeping disruption to a minimum.

While most of the gas network is underground and out of sight, it plays a central role in the daily lives of people across the area. Whether it’s heating your home, making the family dinner or having a hot bath, we understand how important it is for your gas supply to be safe and reliable and there when you need it.

Our Customer Service Team is ready to take your call if you have any questions about our work. You can contact them on freephone 0800 912 2999.

Alternatively, you can contact us on X, formerly Twitter @WWUtilities or https://www.facebook.com/wwutilities. 

Wales & West Utilities, the gas emergency and pipeline service, brings energy to 7.5m people across the south west of England and Wales. If you smell gas, or suspect the presence of carbon monoxide, call them on 0800 111 999 straight away, and engineers will be there to help any time of day or night.