⚠️ Gas Supply Update – Kingsbridge, Devon

Our teams have visited over 90% of the 4,600 affected properties today, with over 100 engineers working across the area.

Please make every effort to be at home when our engineers call.
We cannot restore your gas supply until we’ve safely isolated it first. The quicker we gain access, the sooner we can start restoring gas in your area.

Our engineers will keep working late tonight and from first thing tomorrow. They carry ID badges—verify by calling 0800 316 0478.

Huge thanks for your patience and support.

Click here for updates. 

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‘Crack the COde’ and raise awareness of carbon monoxide poisoning!

Posted: 27/03/2017

Mark Oliver, Wales & West Utilities Director of Business Services, launching the COdebreakers

With carbon monoxide (CO) poisoning claiming around 40 lives each year in the UK, gas emergency and pipeline service Wales & West Utilities is inviting people across Wales and the south west of England to ‘Crack the COde’ and help raise awareness of CO – known as the ‘silent killer’.

Each year the company educates and protects people across their region against CO poisoning and their latest initiative is ‘Crack the COde’ – an online game aimed at raising the awareness of CO. Starring the COdebreakers, it is aimed at people of all ages, and those who ‘Crack the COde’ are urged to share the important information with their families and loved ones.

Featuring COdebreaker characters, Chloe and Ben, ‘Crack the COde’ challenges people to answer five questions related to CO safety.  Each correct answer reveals a letter and when all five letters are revealed, users have to rearrange them in order to reveal the ‘COde’ which they’ll use to unlock the vault.

By completing the feedback form which follows, users will get a letter from the COdebreakers, a COdebreaker-themed prize and chance to win an iPad in a quarterly prize draw. It also invites users to share vital CO-safety information with their friends and family through their social media channels to make sure others stay protected.

Mark Oliver, Wales & West Utilities Director of Business Services, said:

“Each year across the UK not only are people dying unnecessarily but 200 people are hospitalised and 4,000 more attend Accident & Emergency Departments as a result of CO poisoning.

“It’s incredibly dangerous because you can’t see it, smell it or taste it. Our COdebreakers aim to raise the awareness of CO with people across our network so that they have all the vital information they need to keep their loved ones safe. We want as many people as possible to ‘Crack the COde’ to help get them clued up on the dangers of CO.”

You can ‘Crack the COde’ and find out more about the COdebreakers here.

Wales & West Utilities leads CO awareness work through schools workshops and public awareness campaigns. It also works closely with charities on partnership activities.

Wales & West Utilities, the gas emergency and pipeline service, brings energy to 7.5 million people across the south west of England and Wales. If anyone smells gas, thinks they have a gas leak, or suspects carbon monoxide poisoning, they should call us on 0800 111 999 and our engineers will be there to help, day or night.