Stakeholder Relations Officer
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Who are we?
We are a gas distribution business that services the gas infrastructure across Wales and the south-west of England. We serve our customers and communities with safe, reliable, and affordable energy services whilst investing to create a sustainable future to deliver our carbon-free vision for 2050.
What we’re looking for?
We are looking for a Stakeholder Relations Officer to play a pivotal role in enabling inclusive, evidence-based decision making and strategic planning through stakeholder engagement and insight management. This role will oversee the delivery of engagement programmes, stakeholder mapping, and research initiatives that support business requirements and commitments.
By championing meaningful relationships and actionable insights, this role ensures stakeholder voices inform priorities, shape services and strengthen our organisation’s responsiveness and impact. In addition, the role actively influences and inspires stakeholders to become advocates for WWU, fostering long-term trust and collaboration. This role is central to driving sustainable growth and meaningful engagement.
We’ll trust you to:
- Provide strategic leadership in the ongoing development, refinement, and embedding of the stakeholder engagement strategy and annual delivery programme, ensuring it aligns with wider business priorities
- Develop, influence and maintain strategic relationships with senior stakeholders, ensuring their priorities are reflected in programme design and delivery, strategic decisions and long-term plans
- Represent WWU in external forums, partnerships, and stakeholder groups, acting as an ambassador for our engagement and impact agenda
- Lead the design and delivery of stakeholder engagement events and business-wide engagement activities to gather feedback that informs business critical decision-making
- Lead the commissioning, delivery, and assurance of consumer and business research programmes, applying robust methodologies and representing the organisation in industry-wide research initiatives to enhance customer insight
- Lead the development, governance and delivery of a structured process for sharing engagement insights across the business, leveraging analysis tools (including triangulation and AI)
You can read a full job description here.
You’ll need to have:
- Proven track record of leading end-to-end stakeholder engagement across a regulated environment, including building and sustaining influential relationships, translating insight into action and driving measurable improvements
- Experience in identifying and mapping stakeholders to develop targeted engagement plans for key business projects
- Skills in building and maintaining positive and influential relationships across diverse stakeholder groups and sectors
- Familiarity with a broad range of stakeholder engagement methodologies and channels, including qualitative and quantitative research
- Experience in interpreting research results, analysing data and communicating insights effectively
- Experience in facilitating and taking part in stakeholder group discussions
- Knowledge of relevant legislation, policy and procedures including GDPR
We would also love to hear about anything else you feel you could add or bring to the role!
As we are a safety critical organisation, all offers of employment are subject to pre-employment drug & alcohol screening.
What’s in it for you?
- A competitive salary starting at £52,107 rising to £59,558
- Hybrid working
- Flexible working opportunities
- 25 days annual leave plus bank holidays which can be tailored to celebrations that reflect your beliefs
- Retirement Savings Plan (pension) with Aviva: 5% employee contribution, with WWU doubling your contribution at 10% - totalling 15%
- 14 x salary Life Insurance linked to membership of the Retirement Savings Plan
- “Choices” flexible benefit scheme options including corporate gym memberships, dental insurance, and health cash-plans
- Access to our Financial Wellbeing Programme - allowing you to manage your benefits flexibly to suit your financial needs
- Enhanced pay for parental leave
- Retail discounts and cashback scheme
- Friends & Family Discount for Three Mobile and Broadband
- Colleague recognition including Annual Celebrating Excellence Awards
- Living Wage Accredited Employer
- Award winning employer for ‘Outstanding Contribution to Workplace Health and Wellbeing’ and leading the industry in championing equality, diversity and inclusion
- Annual salary review
- Discretionary annual bonus
- An opportunity to earn a monthly bonus via our incentive scheme
- Company Sick Pay
- In-house Occupational Health Team
- Employee Assistance Programme
- Comprehensive training
The way we do things
Our Ambition, Priorities and Values inform everything we do as a business – from our strategic planning to the performance management of our colleagues. Our values underpin everything we do and we are committed to creating a working environment that supports and fosters diversity, inclusion and equity, where all of our colleagues feel valued and supported to contribute to their full potential.
We are focused on creating a culture where it doesn’t matter about gender, race, sexuality or disability; it’s about our colleagues’ skills, the way we do things and how we live our values.
You can find out more here.
Interested?
If you think you’d make a good addition to the team, we would love to hear from you!
To apply, click the link below.
If you would prefer to complete your application form in an alternative format such as Microsoft Word or would like to discuss the role in a little more detail, please contact us at recruitment@wwutilities.co.uk or on 07971 038 982.
You can also ask us about flexible working practices that may be available or tell us if you have any special requirements during the application process.