⚠️ Gas Supply Update – Kingsbridge, Devon

Our teams worked late into the night continuing efforts to restore gas supplies to customers impacted by the damage to our gas main.

This morning, engineers are already out in Kingsbridge, working through the remaining properties to restore supplies.

In Salcombe, commissioning of the gas main last night was successful, and our teams are also already in the area beginning the process of restoring supplies.


❗Please make every effort to be at your property today—this will greatly help speed up the process of getting homes back on gas.

We truly appreciate the support and cooperation shown by the community as we work to resolve the situation.

Engineers carry ID badges—verify by calling 0800 316 0478

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Kayleigh started working for Wales & West Utilities in 2023 in our customer service team, taking customer calls. Since then Kayleigh has made of the most of secondment opportunities, starting a role as Customer Support Officer.

Kayleigh explains more about her career journey in Wales & West Utilities:

I started my career for Wales & West Utilities in April 2023 in customer service taking calls. I then got offered a secondment as a customer support officer covering central patch, covering Bristol. In February 2024 I got offered a permanent position as a Customer Support Officer covering South Wales.

Kayleigh explains what she really enjoys about her job and working for Wales and West Utilities:

Being a customer support officer is a brilliant job, my main role is to attend customers houses, explain the gas works in their area and how it is going to affect them.  I also attend during the projects, maintaining contact with customers to ensure everyone understands what is going on, and reporting back to my colleagues in the office on key developments.

I enjoy working for Wales & West Utilities. all the staff are friendly, my managers are amazing and have supported me through absolutely everything, including issues that aren’t work related! I absolutely love going to site to visit the teams, would highly recommend working for Wales & West Utilities to anyone! The support you receive from colleagues and mangers is second to none!