Independent Stakeholder Group - Committee Member
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Who are we?
We are a gas distribution business that services the gas infrastructure across Wales and the south-west of England. We serve our customers and communities with safe, reliable, and affordable energy services whilst investing to create a sustainable future to deliver our carbon-free vision for 2050.
The Independent Stakeholder Group (ISG) challenge acts to challenge and scrutinise the Company Business Plan to help produce a business plan which reflects the view of customers, consumers and stakeholders.
Additionally, ISGs also have a role in ensuring wider stakeholder engagement. Further details regarding the Wales and West Utilities ISG can be found here:
https://www.wwutilities.co.uk/about-us/stakeholder-engagement/independent-stakeholder-group/
We’ll trust you to:
- Consider and challenge the implementation of the Wales and West Utilities RIIO-3 Business Plan.
- Review and challenge the scale, reach and effectiveness of stakeholder engagement undertaken by the company.
- Prepare fully for each meeting, including considering papers and raising any issues in advance of the meeting with the ISG secretariat or the Chair.
- Actively participate in meetings and support open discussion and debate, whilst encouraging fellow members to voice their insights and opinions.
- Attend Wales and West Utilities Business plan workstream meetings and stakeholder engagement events as required, this is usually 10 times per annum, with a mix of virtual and in-person meetings. It is expected that the successful candidate would attend at least 50% of the meetings in-person.
We would also love to hear about anything else you feel you could add or bring to the role!
What you need to have:
To be considered for the ISG, you would need to have leadership experience of stakeholder engagement and public affairs in a highly regulated industry, alongside demonstrable strategic leadership in the following areas:
- Strong experience in overseeing and development of strategic public affairs and stakeholder engagement programmes to pursue organisational objectives using analysis and insight; with a track record of advising at senior levels in a highly regulated sector.
- Experience of overseeing the development and use of stakeholder mapping tools and evaluation frameworks, to support strategic objectives, effectively interpreting data and using it to assess impact.
- Understanding of how customer service metrics should feed through and impact upon organisational activity.
- An understanding of devolved government structures in Wales and South West England, the areas served by Wales and West Utilities.
- Strong influencing and negotiation skills, along with the ability to analyse complex issues and provide clear and consistent advice and insight.
- Knowledge of the current pressures facing the energy sector, government, and a keen level of political understanding and commercial acumen. Ideally, insight into fuel poverty and the impact on vulnerable customers.
- Welsh language skills would be an advantage.
It is expected that the successful candidate will have director-level experience in a customer-centric organisation and will have contributed to the strategic direction of that organisation.
The way we do things
Our Ambition, Priorities and Values inform everything we do as a business – from our strategic planning to the performance management of our colleagues. Our values underpin everything we do and we are committed to creating a working environment that supports and fosters diversity, inclusion and equity, where all of our colleagues feel valued and supported to contribute to their full potential.
We are focused on creating a culture where it doesn’t matter about gender, race, sexuality or disability; it’s about our colleagues’ skills, the way we do things and how we live our values.
You can find out more here.
Interested?
If you think you’d make a good addition to the team, we would love to hear from you!
To apply, applicants should send a two-page summary of their CV, including two references, with a one-page covering letter FAO Peter Haigh to recruitment@wwutilities.co.uk.
If you would like to discuss the role in a little more detail, you can contact Sophie Shorney, Engagement and Social Impact Manager on Sophie.Shorney@wwutilities.co.uk or call 07583 076 147 or alternatively you can contact our Recruitment Team on recruitment@wwutilities.co.uk or call 07971 038 982.
You can also ask us about flexible working practices that may be available or tell us if you have any special requirements during the application process.