Dear customer,

We are upgrading our IT systems today, which may limit the ways we can help you.

You may prefer to call us back on Monday 8am when these updates will be complete or email us at enquiries@wwutilities.co.uk, otherwise hold the line and an advisor will help where they can.

If you can smell gas, or if your gas supply has been interrupted unexpectedly, please call 0800 111 999

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Customer Services

Customer Services Responsibility

Our dedicated customer service agents keep our customers happy by providing a high quality, professional service.

When you call our customer service team, you'll be speaking to a friendly face in our head office in Newport. Here, our small but hardworking team receives over 110,000 calls and over 30,000 emails a year. We also respond to your text messages and contacts through social media.

The most common reasons for people getting in touch include:-

Our agents will do as much as they can to help you but where they can’t, they will put you in touch with someone who can.

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