Dear customer,

We are upgrading our IT systems today, which may limit the ways we can help you.

You may prefer to call us back on Monday 8am when these updates will be complete or email us at enquiries@wwutilities.co.uk, otherwise hold the line and an advisor will help where they can.

If you can smell gas, or if your gas supply has been interrupted unexpectedly, please call 0800 111 999

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Reports & Policies

From finding new ways to support the most vulnerable in our communities, to listening to our customers views on decarbonisation and the UKs transition to Net Zero, we're working hard to deliver for the communities that rely on us day in day out. On this page you can read our latest reports, research and strategies.