Reports & Policies
From finding new ways to support the most vulnerable in our communities, to listening to our customers views on decarbonisation and the UKs transition to Net Zero, we're working hard to deliver for the communities that rely on us day in day out. On this page you can read our latest reports, research and strategies.
Customer Prioritisation of GD2 Business Plan Commitments January 2023
PDF - 1.47 MB
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Consumer Panel Trial Report April 2021
PDF - 0.83 MB
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Consumer Priorities Phase 3 Final Report January 2021
PDF - 1.40 MB
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Engaging with customers in vulnerable situations - a research guide
PDF - 1.22 MB
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Wales & West Utilities Consumer Vulnerability research Phase 1 2018
PDF - 2.66 MB
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Wales & West Utilities Consumer Vulnerability research One to One interviews Phase 1 2018
PDF - 1.38 MB
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Wales & West Utilities Consumer Vulnerability research Phase 2 2019
PDF - 1.97 MB
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Citizens Panel Report March 2022
PDF - 1.24 MB
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Citizens Panel report August 2023
PDF - 15.76 MB
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Stakeholder Engagement Strategy '24.pdf
PDF - 0.67 MB
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Wales & West Utilities Stakeholder Engagement Strategy August 2021
PDF - 0.48 MB
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Stakeholder Engagement Strategy 2020.pdf
PDF - 0.62 MB
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Customer Service Strategy
PDF - 1.01 MB
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Consumer Vulnerability Strategy
PDF - 0.92 MB
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Critical Friend Panel- Feedback report Feb 2024
PDF - 0.42 MB
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Wales & West Utilities Annual Stakeholder Report 2023
PDF - 6.08 MB
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Wales & West Utilities Annual Stakeholder Report 2023 (Welsh)
PDF - 9.16 MB
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Business Panel 2023 report
PDF - 14.63 MB
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Critical Friends Panel- Feedback Report Feb 2023
PDF - 0.42 MB
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Wales West Utilities Annual Stakeholder Report 2021-22.pdf
PDF - 3.60 MB
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Wales & West Utilities Stakeholder Engagement Incentive Submission 2020-2021
PDF - 1.05 MB
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Wales & West Utilities Discretionary Reward Scheme 2018-2021
PDF - 0.94 MB
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Wales & West Utilities VCMA Stakeholder Workshop Feedback Report
PDF - 0.82 MB
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Wales & West Utilities Annual Stakeholder Report 2020-21
PDF - 5.15 MB
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Critical Friends Panel - feedback report 2021
PDF - 0.70 MB
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Supporting those most in need - feedback report 2021
PDF - 0.45 MB
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Supporting the transition to net zero - feedback report 2021
PDF - 0.51 MB
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Critical Friends Panel - feedback report 2020
PDF - 0.40 MB
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Wales & West Utiltities Annual Stakeholder Report 2019-20.pdf
PDF - 5.57 MB
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Stakeholder Engagement Incentive Submission 2019-20
PDF - 2.99 MB
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Stakeholder workshops - feedback report 2019
PDF - 1.02 MB
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Wales & West Utilities Annual Stakeholder Report 2018-19.pdf
PDF - 5.29 MB
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Stakeholder Engagement Incentive Submission 2018-19
PDF - 2.84 MB
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Wales & West Utilities Annual Stakeholder Report 2017-2018.pdf
PDF - 3.71 MB
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Wales & West Utilities Annual Stakeholder Report 2016-2017.pdf
PDF - 4.21 MB
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Assessment against AA1000 Stakeholder Engagement Standard
PDF - 0.32 MB
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Wales & West Utilities Annual Stakeholder Report 2024
PDF - 8.78 MB
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Wales & West Utilities Annual Stakeholder Report 2024 - Welsh
PDF - 5.85 MB
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WWU Stakeholder Biodiversity Workshop 2023.pdf
PDF - 0.33 MB
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WWU Stakeholder Safety Workshop 2024.pdf
PDF - 0.35 MB
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WWU Stakeholder Acceptability Workshop 2024.pdf
PDF - 0.56 MB
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WWU Stakeholder LAEP Workshop 2023.pdf
PDF - 0.57 MB
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WWU Stakeholder Engagement Strategy 2024.pdf
PDF - 0.67 MB
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WWU RIIO-GD3 Business Planning Workshop 2023.pdf
PDF - 0.86 MB
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Stakeholder Justification Paper - Efficiency.pdf
PDF - 0.67 MB
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Stakeholder Justification Paper - I.T.pdf
PDF - 0.72 MB
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Stakeholder Justification Paper - Asset.pdf
PDF - 1.12 MB
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Impact - Low Carbon Technology Tracker Wave 5 2024.pdf
PDF - 1.26 MB
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Stakeholder Justification Paper - Safety.pdf
PDF - 0.86 MB
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Stakeholder Justification Paper - Excellence.pdf
PDF - 1.09 MB
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Stakeholder Justification Paper - Blending.pdf
PDF - 1.40 MB
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Stakeholder Justification Paper - Attraction.pdf
PDF - 1.35 MB
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Stakeholder Justification Paper - Interruptions.pdf
PDF - 1.23 MB
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Stakeholder Justification Paper - Support.pdf
PDF - 1.20 MB
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Stakeholder Justification Paper - Data.pdf
PDF - 1.38 MB
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WWU Customer Priorities Research 2024.pdf
PDF - 1.37 MB
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Stakeholder Justification Paper - Biodiversity.pdf
PDF - 1.51 MB
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Stakeholder Justification Paper - Retention.pdf
PDF - 1.29 MB
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Stakeholder Justification Paper - VCMA.pdf
PDF - 1.28 MB
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Stakeholder Justification Paper - Low carbon gas.pdf
PDF - 1.38 MB
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WWU Willingness to Pay Research 2024.pdf
PDF - 1.56 MB
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Stakeholder Justification Paper - Decarbonisation.pdf
PDF - 1.60 MB
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Stakeholder Justification Paper - Ecosystem.pdf
PDF - 1.82 MB
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WWU Consumer Acceptability Research 2024.pdf
PDF - 1.67 MB
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Stakeholder Justification Paper - Emissions reduction.pdf
PDF - 1.87 MB
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Stakeholder Justification Paper - Innovation.pdf
PDF - 2.48 MB
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