Contact us
General Enquiries
If you are deaf or hearing impaired and need to contact us, you can download the free Relay UK app, and contact us using the prefix 18001 0800 111 999.
If you're a user of British Sign Language (BSL) the Convo service gives you access to an online interpreter enabling you to communicate with us using sign language.
- Please ensure you tell our Advisors if there are any vulnerable circumstances that we need to be aware of.
- If English is not your first language, we can provide an interpreter.
- All calls are recorded for training and quality purposes.
Complaints & Compliments
Meter point
Meter point Reference Number enquiries (Operated by Xoserve)
Whistleblowing
Any concerns about our conduct? Let SAFECALL know anonymously