Disconnecting Your Gas Supply: Meter Removal and Pipe Disconnection

This page covers the two ways a gas supply can be disconnected: removing your gas meter, and removing the gas pipe itself.

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I'm a homeowner

I manage a business or multiple homes

For Households

Removing your gas meter

Contact your energy supplier to end your gas contract and arrange meter removal; some suppliers charge for this, others don't. Once the meter's gone, you'll stop paying standing charges and usage costs, though the pipe to your property may remain, capped, at the emergency control valve. Wales & West Utilities doesn't charge for this part of the process.

Removing the gas pipe

If you're renovating or demolishing and need the supply pipe removed completely, this is chargeable and can only go ahead once your energy supplier has removed the meter. Metal pipes are usually removed; plastic pipes may be left in place if there's no risk of corrosion and they could be needed again in future.

For Businesses & Multiple Homes

Removing a meter

The same principle applies at a commercial site or across multiple units: your energy supplier handles the meter removal itself, and Wales & West Utilities doesn't charge for this.

Removing the gas pipe

For redevelopment, demolition, or decommissioning work across a site, pipe removal is chargeable and quoted individually and can only proceed once every meter on site has been safely removed.

Working near a gas pipe

If a meter hasn't been replaced within 12 months of removal, we'll get in touch with the property owner and may assess whether the pipe itself should come out too. Anyone digging or building near a gas pipe needs to check for its location first – it's a legal requirement, and damaging a live pipe is a criminal offence.