Make Changes | Wales & West Utilities

Dear customer,

We are upgrading our IT systems today, which may limit the ways we can help you.

You may prefer to call us back on Monday 8am when these updates will be complete or email us at enquiries@wwutilities.co.uk, otherwise hold the line and an advisor will help where they can.

If you can smell gas, or if your gas supply has been interrupted unexpectedly, please call 0800 111 999

Sometimes we need to make changes to the gas network.

If you want to move your gas meter, or are planning work near one of our gas pipes, we can help. Watch this short video below for guidance.

If you want to make changes to the gas supply pipe to your home, see the "Make changes to your gas connection" section below.

If you are working near one of our gas pipes and you think we need to move it, go to "Divert a mains gas pipe" section below.

Whether you’re building a new extension or redesigning your kitchen, we can help you make changes to your gas supply. There's two ways to find out how much it will cost to change your gas connection.

You can get an Instant Quote for changing your gas supply here.
You can fill in our Alteration online application form with details of the gas connection you want to change.
You can also send us a quick video to show us the alteration you require
Alternatively, you can contact us via telephone on 0800 072 6814.

How much will it cost?

While each alteration is different, the below costs are for a typical alteration and meter move with the reconnection of up to 3m of internal pipework.

If you dig the necessary trenches: £889 excluding VAT
If we dig the necessary trenches: £1002 excluding VAT

More?

You can find out more detailed information here.

If you need to make changes to more than one home or business, please call us on 0800 072 6814 between 8am and 6pm Monday to Friday and between 9am and 2pm on Saturday or email connections@wwutilities.co.uk.

If your work is over or close to one of our gas pipes, we may need to visit your site and you may need to pay for a diversion of the gas pipe.

Before starting work, contact us by email and send us detailed plans to diversionrequests@wwutilities.co.uk. We'll let you know if a diversion is needed and how much it will cost within 30 working days.
If we do have to divert a gas pipe, we'll usually start work 100 working days after payment - though depending on how complicated the project is, this may take longer.

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Sometimes we need to make changes to the gas network.

How much will it cost?

More?

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