Gas Supply Emergencies
Gas Supply Emergencies are extremely rare. But if one does happen, we need to act safely and quickly – and as a large user of gas, you have an important part to play.
There are things you need to know, and things you must do:
- You must provide emergency contact details to your gas supplier.
- You must make sure that this contact information is accurate and up to date.
- You must be ready to act if a Gas Supply Emergency is declared.
We all need to work together to minimise the impacts of potential Gas Supply Emergencies. Providing your accurate contact information is key to reducing demand on the gas network quickly and safely. So read this information carefully.
Your Emergency Contact Information
Your emergency contact must be able to:
- Accept the direction to stop using gas from the gas network contact.
- Arrange for your site to stop using gas. If they can’t do this, they must be able to reach someone who can.
If you are a 24 hour business you need to provide one emergency contact with a single 24 hour number.
If you are not a 24 hour business you need to provide three emergency contacts with two numbers for each.
Good to know...
Wales & West Utilities and other gas networks sometimes perform Gas Supply Emergency test exercises, during which we may test the contact details you’ve provided, and how well your contact arranges to stop using gas. We then report the results to the Health & Safety Executive.
If you’re contacted for an emergency exercise, it will be clearly stated that it’s an exercise and that you’re not actually required to stop using gas.
It’s vital that you know what’s needed and take action. It’s the law.