Dear customer,

We are upgrading our IT systems today, which may limit the ways we can help you.

You may prefer to call us back on Monday 8am when these updates will be complete or email us at enquiries@wwutilities.co.uk, otherwise hold the line and an advisor will help where they can.

If you can smell gas, or if your gas supply has been interrupted unexpectedly, please call 0800 111 999

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Vulnerability and Carbon Monoxide Allowance

Targeted support for the most vulnerable

Between April 2021 and March 2026, we have £25.8m to invest on projects which can support customers in vulnerable situations and raise awareness of the dangers of carbon monoxide.

It’s called the Vulnerability and Carbon Monoxide Allowance (VCMA), and we can invest 75% of the money on projects in our network area, while 25% will be invested on collaborative projects with the other gas networks in England and Scotland.

If you have a project that you think we should take up, either by ourselves or collaboratively with other gas networks, then click the button below. If you have any questions about the VCMA funding, or would like a call back to discuss, please email us at VCMA@wwutilities.co.uk.

Apply online

Working Together

By working in partnership, we can provide tailored support services for the most vulnerable communities across our network.