Dear customer,

We are upgrading our IT systems today, which may limit the ways we can help you.

You may prefer to call us back on Monday 8am when these updates will be complete or email us at enquiries@wwutilities.co.uk, otherwise hold the line and an advisor will help where they can.

If you can smell gas, or if your gas supply has been interrupted unexpectedly, please call 0800 111 999

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The way we do things

This page includes the values and behaviours that we expect from our colleagues, and therefore should help you to decide whether you are right for us and whether we are right for you. You should use this page to help with your application and the recruitment process to demonstrate to us that you live our values day in day out.

Our ambition is ‘trusted to expertly serve customers and communities with safe, reliable and affordable energy services today, whilst investing wisely to create a sustainable, greener future.'

Whilst much of our gas network is underground and out of sight, our services play a central role in the daily lives of all our customers. Whether it’s a safe and reliable gas supply for heating your home, making the family dinner or for a nice hot bath, we understand how important it is for our services to be there when our customers need them.

Working with a range of stakeholders to develop sustainable, innovative and affordable energy, we believe our role is to contribute positively to the quality of life and wellbeing of our customers and communities we serve. That’s why we work around the clock and invest around £2 million every week in our gas network, so we can continue to successfully deliver gas to homes and businesses, offering the very best service for our customers, both now and for generations to come.

Our Priorities & Values

We work in a fast paced, challenging and ever-evolving industry. We understand that if we are to thrive as a business, we need to meet today’s challenges, and get ready for tomorrow. That’s why it is so important we work as one team on behalf of our customers – demanding the very best standards, every day. Our company priorities and values play a central role in helping us achieve just that; they guide our key business decisions and are reflected in our day-to-day work.

Our Behaviours

The way we act in work plays a significant part in how we deliver our ambition and priorities. Our Behaviours support our values and apply to every colleague in Wales & West Utilities. We demand high standards of each other and expect everyone to behave in a respectful and responsible manner, in line with our Values.

You can see more information about our behaviours here.