This page includes the values and behaviours that we expect from our colleagues, and therefore should help you to decide whether you are right for us and whether we are right for you. You should use this page to help with your application and the recruitment process to demonstrate to us that you live our values day in day out.
"Trusted to expertly serve customers and communities with safe, reliable and affordable energy services today, whilst investing wisely to create a sustainable, greener future.'
Whilst much of our gas network is underground and out of sight, our services play a central role in the daily lives of all our customers. Whether it’s a safe and reliable gas supply for heating your home, making the family dinner or for a nice hot bath, we understand how important it is for our services to be there when our customers need them.
Working with a range of stakeholders to develop sustainable, innovative and affordable energy, we believe our role is to contribute positively to the quality of life and wellbeing of our customers and communities we serve. That’s why we work around the clock and invest around £2 million every week in our gas network, so we can continue to successfully deliver gas to homes and businesses, offering the very best service for our customers, both now and for generations to come.
We work in a fast paced, challenging and ever-evolving industry. We understand that if we are to thrive as a business, we need to meet today’s challenges, and get ready for tomorrow. That’s why it is so important we work as one team on behalf of our customers – demanding the very best standards, every day. Our company priorities and values play a central role in helping us achieve just that; they guide our key business decisions and are reflected in our day-to-day work. These are listed below.
We are working to achieve net zero targets and deliver reliable, greener energy for heat, power and transport.
We strive to exceed customer expectations by offering fair, inclusive, quality service while looking after those in need.
We never compromise on the safety, wellbeing and health of our colleagues and customers and continuously improve standards.
We're building a skilled, resilient, diverse team to work with stakeholders and help our communities and society thrive.
We always spend and invest money wisely, working smarter to offer affordable services that give value for money.
The way we act in work plays a significant part in how we deliver our Ambition and Priorities. Our Behaviours support our Values and apply to every colleague in Wales & West Utilities. We demand high standards of each other and expect everyone to behave in a respectful and responsible manner, in line with our Values.