Energy suppliers (the company you pay your bills to), electricity and water networks hold Priority Services Registers (PSR) for their customers. It helps all energy and water companies tailor their services to support households who need extra help with everyday energy matters like bills, and also in the unlikely event of a power cut, gas, or water supply interruption.
If you register to join the PSR with us, then we will share the information you provide with the company who delivers electricity to your area (Electricity Distribution Network Operator, DNO). They will keep the information on their PSR and where possible share your information with your gas and electricity supplier (s) and your water provider who also keep PSRs. We’re working together to make sure that your property receives all the support services covered by the Priority Services Register.
Although we don’t maintain our own PSR at Wales and West Utilities, we are given access to view gas suppliers PSR so that we can look after our customers who have extra communication, access, or safety needs.
Your information may also be shared with trusted partners/parties such as The Fire Service or The British Red Cross who can help us to support you in the event of a major incident.
Under Data Protection Legislation, we must tell you that the legal basis of processing and sharing your personal data is legitimate interests and substantial public interest (SPI). We do this in the best interests of all, to keep you safe, warm, and connected to your essential utility services.
We will always follow privacy laws and your PSR information will never be used for marketing purposes.